Corporate leadership training
Coaching and Mentoring Skills Training Course in the United Arab Emirates
Give your managers the coaching and mentoring techniques to nurture talent: hearing people out, asking sharper questions and delivering feedback that lifts performance, so colleagues tackle their own challenges and prepare for bigger roles, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including the United Arab Emirates - For managers, team leaders
and mentors
Course overview
What Are Coaching and Mentoring Skills?
Coaching is a conversation in which skilled questions and close listening help someone reach a goal by their own route; mentoring is a longer relationship in which a more experienced colleague guides another’s development. The course covers both, from choosing between them and applying models such as GROW to handling difficult feedback and building mentoring partnerships that endure.
Real-world case studies, interactive workshops and simulated coaching scenarios let participants practise with industry peers on the kinds of goals and obstacles that leaders in the United Arab Emirates help their people tackle.
For organisations across the United Arab Emirates, the course helps seasoned professionals and budding leaders inspire growth, foster talent and build a supportive mentorship culture, while sharing experience with industry peers and forming a network of support that lasts beyond the training room.
Why it matters
Why Coaching and Mentoring Matter in the United Arab Emirates
Organisations in the UAE bring together leaders from diverse industries and cultural backgrounds. Managers who coach and mentor well nurture talent, support succession planning and keep performance improving over time.
People grow on the job
Skills are built in the flow of daily work, and coaching helps people turn each experience into capability.
Managers as developers
Managers who coach rather than instruct help their teams find solutions and take ownership sooner.
Knowledge stays inside
Mentoring hands accumulated know-how to newer colleagues before experienced people move on.
Loyalty through growth
People in the UAE commit for longer where their growth is visibly backed.
The Knowles leadership approach
From Insight to Impact
One six-step cycle, adapted from GROW and similar models, frames every coaching conversation on the course, starting with how coach and coachee agree to work and ending with what the coachee takes away.
Coaching in action
- 1. ContractHow will we work together?
- 2. GoalWhat do you want?
- 3. RealityWhere are you now?
- 4. OptionsWhat could you do?
- 5. WillWhat will you do?
- 6. ReviewWhat have you learned?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Faster Skill Growth
Capability develops through daily coaching, alongside formal training.
More Capable Teams
Team members resolve more issues on their own instead of handing them up the line.
Better Performance
Align each person’s goals with organisational objectives.
Knowledge Shared
Mentoring keeps critical expertise flowing to the people who will need it next.
Higher Engagement
Morale and engagement lift when people feel backed.
Lower Turnover
Strengthen talent pipelines and succession plans so capable staff can see their next role.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
The 12 units fall into three stages: first the core skills of coaching, then the complete coaching conversation, and finally mentoring for growth, each unit combining short input with live practice.
- Unit 1
Coach or Mentor?
- Define what sets a coach apart from a mentor, a manager or a trainer.
- Apply situational coaching to fit each person’s needs.
- Review models such as GROW and OSCAR.
- Unit 2
Deep Listening
- Pay attention to tone, feeling and the points left unspoken.
- Summarise in your own words to test you have understood.
- Stay curious instead of offering quick fixes.
- Unit 3
Powerful Questions
- Use open questions that spark fresh thinking.
- Let the coachee find the answer instead of handing it over.
- Allow silence so reflection can happen.
- Unit 4
Building Trust
- Agree confidentiality and professional boundaries early on.
- Strengthen rapport through open and honest conversation.
- Create conditions where people feel safe to speak candidly.
- Unit 5
The GROW Model
- Organise a coaching session in four GROW stages.
- Keep momentum without steering towards your own answer.
- Finish with commitments the coachee owns.
- Unit 6
Goal Setting
- Draw out goals a mentee genuinely cares about.
- Shape broad ambitions into SMART objectives.
- Tie personal goals to the wider organisation’s aims.
- Unit 7
Helpful Feedback
- Make feedback concrete, even-handed and well timed.
- Reinforce positive behaviours as well as correcting gaps.
- Ask mentees and stakeholders how your coaching lands.
- Unit 8
Clearing Obstacles
- Identify common blocks to a person’s performance.
- Respectfully question assumptions that hold someone back.
- Build resilience and adaptability when progress stalls.
- Unit 9
Mentoring Pairs
- Use mentoring frameworks to set up partnerships with shared expectations.
- Offer experience while the mentee keeps the lead.
- Tailor mentoring to diverse cultural backgrounds.
- Unit 10
Career Guidance
- Explore with mentees where their careers could lead.
- Draw up an individual development plan side by side.
- Connect mentees with chances to stretch and learn.
- Unit 11
Knowledge Sharing
- Set up communities of practice and shared learning sessions.
- Keep vital know-how in the organisation as people move on.
- Promote peer coaching between departments.
- Unit 12
A Coaching Culture
- Weave coaching into routine management.
- Celebrate achievements and milestones along the way.
- Set out how you will coach your people after the course.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Coaching, mentoring and managing
Morning break
Deep listening
Lunch
Powerful questions
Building trust
Afternoon break
The GROW model
Day one reflection
Close
Recap and goals for the day
Goal setting
Morning break
Helpful feedback
Lunch
Clearing obstacles
Mentoring pairs and career guidance
Afternoon break
Knowledge sharing and a coaching culture
Personal coaching plan
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Participants work through complex coaching scenarios with industry peers, taking turns as coach, coachee and observer on genuine goals and drafting mentoring plans, in exercises that mirror the talent challenges leaders in the United Arab Emirates handle.
Coaching Triads
Rotate through the roles of coach, coachee and observer in small trios.
GROW Sessions
Hold a complete GROW conversation on a goal that matters to your partner.
Question Practice
Practise asking instead of advising, with a peer listening in.
Mentoring Plans
Map out a mentee’s development steps and milestones.
Who should attend
Designed for leaders who grow other people.
Ideal for anyone responsible for growing talent: HR professionals putting robust mentoring programmes in place, mid-level managers lifting team performance through coaching, and executives building a culture of mentorship across their organisations.
- ExecutivesCreate a culture of mentorship from the top.
- Line ManagersLift team performance through coaching.
- Team LeadersHelp colleagues work out their own solutions.
- HR and L&D StaffPut robust mentoring programmes in place.
- Senior SpecialistsHand on hard-won know-how to newer colleagues.
- EducatorsCoach learners and support fellow teachers.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in the United Arab Emirates, online or a mix of both.
In-Person Training
Delivered at your organisation in the United Arab Emirates or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior coaching experience is required. The course suits new and experienced leaders alike and works well for mixed groups.
No formal prerequisites
Open to anyone who supports the growth of others.
All experience levels
From first-time mentors to senior leaders.
Designed for mixed groups
Coaching people from other roles sharpens questioning skills.
Bring a real goal
Come with a goal of your own to be coached on.
Course framework
A structured approach to developing leaders.
Our framework follows a learning cycle: understand the coaching and mentoring models, use them in live practice, take in observer and peer feedback, then apply what works with the people you lead.
Practical and Actionable
Techniques that fit straight into tomorrow’s one-to-ones.
Relevant to the United Arab Emirates
Built around the diverse teams and industries leaders in the UAE develop.
Learning by Coaching
Real practice as coach and coachee takes up most of each day.
The coaching learning cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Listen deeply
Hear people out fully and confirm what they mean.
- 02
Ask better questions
Ask questions that open up thinking and let the coachee reach their own answers.
- 03
Run a coaching session
Lead a conversation from a defined goal to actions the coachee commits to.
- 04
Give useful feedback
Give feedback that improves performance and builds belief.
- 05
Mentor for growth
Mentor future leaders towards greater responsibility.
- 06
Coaching culture
Embed coaching and continuous learning in how the team works.
Coaching works best when the coach is more curious about the answer than eager to supply it.
Example exercises and tools
Learn by doing.
Practical exercises, tools and realistic coaching scenarios help participants listen closely, question well and guide others towards solutions of their own.
Coaching practice reflects situations leaders in the UAE meet, from preparing a high-potential colleague for a step up in a succession plan to guiding a team member through a challenging feedback conversation. Participants coach peers from other industries on real goals, work through resistance and boundaries with care, and leave ready to hold their next coaching session straight away.
Listening Pairs
Let a partner speak uninterrupted for two minutes, then play back their words with no advice.
GROW Walk-Through
Guide a peer’s goal through all four GROW stages in turn.
Question Bank
Assemble open questions for situations you coach in often.
Career Map
Lay out a mentee’s aims, routes and immediate actions.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
The skills transfer to everyday situations in organisations across the United Arab Emirates, from a brief coaching chat between meetings to mentoring the managers who will lead the business next.
- One-to-One CoachingMove individuals closer to what they want.
- Performance SupportClose performance gaps through coaching.
- OnboardingHelp newcomers find their feet quickly.
- Career TalksSupport career development choices.
- SuccessionReady future leaders for bigger roles.
- Knowledge TransferSpread know-how between departments.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in the United Arab Emirates or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for the United Arab Emirates
Adapting the programme for Emirati organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in the United Arab Emirates.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across the United Arab Emirates and worldwide.
We deliver this programme in the United Arab Emirates and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in the United Arab Emirates.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Learning how to translate high-level company strategy into clear, measurable operational targets for our teams.
Yes, because it really highlights how our daily business decisions directly impact the local community and the environment.
Yes definitely, since it teaches a fresh, highly constructive approach to problem-solving and team collaboration.
Yes, because it serves as a helpful reminder to prioritize mental well-being alongside daily targets.
Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations
Yes, but you must come with an open mind to self-reflect.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It equips leaders to develop others through attentive listening, powerful questioning, coaching models such as GROW, constructive feedback and long-term mentoring, applied to the talent challenges of organisations in the United Arab Emirates.
What topics does the course cover?
Twelve units in three stages: core coaching skills (coach or mentor?, deep listening, powerful questions, building trust), the coaching conversation (the GROW model, goal setting, helpful feedback, clearing obstacles) and mentoring for growth (mentoring pairs, career guidance, knowledge sharing, a coaching culture).
Who should attend this course?
HR professionals, mid-level managers, executives, team leaders, entrepreneurs and educators from any industry who want to coach or mentor others well.
Is the course suitable for new or first-time leaders?
Yes. Newcomers to coaching get a proven structure to rely on, while seasoned managers refine techniques they already use.
Is the course practical or theory-based?
Very practical. Short theory inputs lead into case studies, interactive workshops and repeated coaching practice on real goals, with feedback from observers.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside the United Arab Emirates?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Listening pairs, coaching trios, full GROW conversations, question drills, career mapping and real-world case studies, each followed by peer feedback.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Emirati context?
Yes. It is designed for leaders in the United Arab Emirates, with case studies and coaching practice that reflect the diverse teams and talent goals of organisations there.
Which cities in the United Arab Emirates can the course be delivered in?
We can deliver it in cities across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Al Ain, Ajman, Ras Al Khaimah and Fujairah, and other cities on request. We also offer a full range of leadership courses in the United Arab Emirates.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in the United Arab Emirates. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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