Corporate leadership training
Coaching and Mentoring Skills Training Course in Lesotho
Prepare your managers to coach and mentor, drawing on reflective listening, open-ended questions and constructive feedback so the people they support work through problems themselves, build new skills and move forward in their careers, through role-play and practical training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Lesotho - For managers, team leaders
and mentors
Course overview
What Are Coaching and Mentoring Skills?
Coaching draws out a person’s own route to a goal through listening, questions and feedback, while mentoring offers experience and advice to support growth over the longer term. The course builds both: knowing when each fits, listening and questioning with skill, running a structured coaching session, giving feedback that helps and sustaining mentoring partnerships built on trust.
Interactive sessions, role-plays, real-world scenarios and repeated practice in small groups let participants coach on genuine goals, like those brought to leaders in Lesotho by the people they support.
Aspiring coaches and seasoned mentors in Lesotho, among them HR professionals, team leaders and educators from many industries, form a supportive learning community for the two days. They practise listening, questioning and feedback on one another, compare what works and shape a coaching style that suits their own strengths.
Why it matters
Why Coaching and Mentoring Matter in Lesotho
Organisations in Lesotho grow when experienced people help others develop. Leaders who listen well, ask questions that make people think and give honest, constructive feedback turn everyday work into learning.
People grow on the job
Most growth happens in daily work, and coaching helps people turn that experience into lasting skill.
Managers as developers
Teams grow faster when leaders help people work out answers for themselves.
Knowledge stays inside
Mentoring hands on what experienced staff have learned to the colleagues who follow them.
Loyalty through growth
Staff in Lesotho stay where someone takes an interest in their growth.
The Knowles leadership approach
From Insight to Impact
Every coaching conversation follows one six-step cycle adapted from the GROW model, from agreeing how you will work together to looking back at what the person has learned.
Coaching in action
- 1. ContractHow will we work together?
- 2. GoalWhat do you want?
- 3. RealityWhere are you now?
- 4. OptionsWhat could you do?
- 5. WillWhat will you do?
- 6. ReviewWhat have you learned?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Faster Skill Growth
Skills grow through daily work, not only formal training.
More Capable Teams
People solve problems themselves instead of passing them up.
Better Performance
Personal goals line up with what the organisation needs.
Knowledge Shared
Hand on know-how before experienced staff leave.
Higher Engagement
Staff feel supported and believed in.
Lower Turnover
Retain talented staff by showing them a path ahead in the organisation.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages build from core coaching skills, to the complete coaching conversation, to mentoring for growth, with role-play practice in each unit.
- Unit 1
Coach or Mentor?
- Tell coaching apart from mentoring, managing and training.
- Pick the approach that fits the person and the moment.
- Compare established coaching and mentoring models.
- Unit 2
Deep Listening
- Listen reflectively for meaning, emotion and non-verbal cues.
- Paraphrase and summarise to confirm understanding.
- Hold back from offering answers too soon.
- Unit 3
Powerful Questions
- Ask open-ended questions that spark reflection.
- Swap advice for questions that build ownership.
- Allow pauses so people have time to think.
- Unit 4
Building Trust
- Set boundaries and confidentiality from the outset.
- Build rapport through honesty and real interest.
- Make it safe for people to speak openly.
- Unit 5
The GROW Model
- Plan each session in four parts: goal, reality, options, will.
- Keep the conversation moving without steering it.
- End every session with actions the person owns.
- Unit 6
Goal Setting
- Help people name goals that genuinely matter to them.
- Shape general aims into SMART goals.
- Link personal goals to the organisation’s aims.
- Unit 7
Helpful Feedback
- Offer feedback that is specific, fair and well timed.
- Use feedback to build confidence, not just correct.
- Ask for feedback on how well you coach.
- Unit 8
Clearing Obstacles
- Help people find what is blocking their progress.
- Use probing questions to challenge limiting assumptions with care.
- Support people through change and setbacks.
- Unit 9
Mentoring Pairs
- Start mentoring partnerships with clear expectations.
- Offer experience without taking control.
- Respect each mentee’s background and outlook.
- Unit 10
Career Guidance
- Explore a mentee’s ambitions and possible paths.
- Draw up a development plan side by side with your mentee.
- Point mentees to chances to learn and grow.
- Unit 11
Knowledge Sharing
- Hold sessions where colleagues share what they know and learn together.
- Record expertise before experienced staff move on.
- Promote peer coaching between teams.
- Unit 12
A Coaching Culture
- Build coaching into everyday management.
- Notice and celebrate the progress people make.
- Write your own plan for coaching others.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Coaching, mentoring and managing
Morning break
Deep listening
Lunch
Powerful questions
Building trust
Afternoon break
The GROW model
Day one reflection
Close
Recap and goals for the day
Goal setting
Morning break
Helpful feedback
Lunch
Clearing obstacles
Mentoring pairs and career guidance
Afternoon break
Knowledge sharing and a coaching culture
Personal coaching plan
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Participants coach one another on real goals in small groups, rotating between coach, coachee and observer, and plan mentoring conversations, through role-plays that reflect the people leaders in Lesotho help develop.
Coaching Triads
Rotate as coach, coachee and observer in groups of three.
GROW Sessions
Hold a complete coaching session on a genuine goal.
Question Practice
Swap advice for open-ended questions in live role-play.
Mentoring Plans
Sketch a development plan around a mentee’s goals.
Who should attend
Designed for leaders who grow other people.
Made for anyone whose job involves growing other people: executives and line managers coaching their teams, and HR professionals, seasoned specialists and educators guiding newer colleagues.
- ExecutivesCoach senior colleagues and mentor successors.
- Line ManagersCoach their staff as part of daily work.
- Team LeadersHelp people work through their own problems.
- HR and L&D StaffDesign coaching and mentoring schemes.
- Senior SpecialistsHand on expertise to newer colleagues.
- EducatorsMentor fellow staff and guide learners.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Lesotho, online or a mix of both.
In-Person Training
Delivered at your organisation in Lesotho or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior coaching experience is required. The course suits new and experienced leaders alike and works well for mixed groups.
No formal prerequisites
Open to anyone who supports the growth of others.
All experience levels
From first-time mentors to senior leaders.
Designed for mixed groups
Coaching people from other roles sharpens questioning skills.
Bring a real goal
Come with a goal of your own to be coached on.
Course framework
A structured approach to developing leaders.
Participants follow a clear cycle: understand coaching and mentoring, practise them in live role-plays, reflect on observer feedback and use them with their own people.
Practical and Actionable
Questions and session structures to use the next day.
Relevant to Lesotho
Shaped by the people leaders in Lesotho help develop.
Learning by Coaching
Participants spend most of their time in live coaching.
The coaching learning cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Listen deeply
Listen reflectively so people feel properly heard.
- 02
Ask better questions
Ask open-ended questions that help people reason and reach their own answers.
- 03
Run a coaching session
Guide a session from a clear goal to agreed action.
- 04
Give useful feedback
Give feedback that grows skill and confidence.
- 05
Mentor for growth
Sustain mentoring partnerships that support careers.
- 06
Coaching culture
Make coaching and shared learning normal in your team.
A good coach seldom supplies the answer; they ask the question that lets someone discover it.
Example exercises and tools
Learn by doing.
Practical exercises, tools and realistic role-plays help participants listen, question and guide so that the people they support become more capable.
Role-plays and real-world scenarios reflect conversations coaches and mentors in Lesotho will recognise: a team member resisting a change, a mentee unsure of their next career step, or a colleague whose confidence has dropped after a setback. Participants take turns as coach, coachee and observer, try probing questions and reflective listening, and receive feedback from peers and facilitators.
Listening Pairs
Give a colleague two minutes of full attention, then sum up without advising.
GROW Walk-Through
Take a colleague’s goal through every GROW stage.
Question Bank
Collect open questions for typical coaching moments.
Career Map
Lay out where a mentee wants to go and the routes there.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants use the tools in real situations in organisations across Lesotho, from a short coaching moment between meetings to mentoring future leaders over many months.
- One-to-One CoachingHelp people reach goals.
- Performance SupportCoach through gaps in performance.
- OnboardingSettle new starters quickly.
- Career TalksGuide the next career step.
- SuccessionReady tomorrow’s leaders.
- Knowledge TransferShare know-how across teams.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Lesotho or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Lesotho
Adapting the programme for Basotho organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Lesotho.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Lesotho and worldwide.
We deliver this programme in Lesotho and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Lesotho.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, I definitely would. The program teaches you exactly how to approach closing deals and handle tough discussions with confidence.
Yes, I would recommend this training to my colleagues. Understanding these structured recovery methods provides great tools for managing stress.
The course allowed me to identify the area where errors could occur and the various steps to identify and reduce the errors. Case studies were also provided to give a real-life experience instead of theoretical lessons.
Yes, but you must come with an open mind to self-reflect.
Yes, the strategic frameworks shared are highly practical and worth learning for career growth.
The most useful aspects were learning about active listening, empathy, and adopting a growth mindset. The case studies and brainstorming sessions provided practical ideas for managing remote and hybrid teams, building rapport, and leading effectively.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It builds the skills leaders use to develop others: reflective listening, open-ended questions, structured coaching sessions, constructive feedback and mentoring for career growth, applied to situations in Lesotho.
What topics does the course cover?
Twelve units in three stages: core coaching skills (coach or mentor?, deep listening, powerful questions, building trust), the coaching conversation (the GROW model, goal setting, helpful feedback, clearing obstacles) and mentoring for growth (mentoring pairs, career guidance, knowledge sharing, a coaching culture).
Who should attend this course?
Executives, line managers, team leaders, HR professionals, seasoned specialists, educators and aspiring coaches who coach or mentor others.
Is the course suitable for new or first-time leaders?
Yes. First-time coaches and mentors build sound habits, and experienced managers gain a clearer structure for their conversations.
Is the course practical or theory-based?
Very practical. Most of the time goes on role-play coaching in small groups on real goals, with feedback from observers and facilitators.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Lesotho?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Coaching trios, GROW sessions, listening drills, open-question practice, mentoring plans and real-world scenarios, all with observer feedback.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Basotho context?
Yes. It is designed for people who coach and mentor in Lesotho, from HR professionals to team leaders and educators, with role-plays based on situations they meet.
Which cities in Lesotho can the course be delivered in?
We can deliver it in cities across Lesotho, including Maseru, Teyateyaneng, Mafeteng, Hlotse, Mohale’s Hoek, Maputsoe and Qacha’s Nek, and other cities on request. We also offer a full range of leadership courses in Lesotho.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Lesotho. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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