Customer Telephone Techniques Course in Singapore
About This Customer Telephone Techniques Training Course
Customer-facing roles are a test of how versatile an employee can handle different types of customers, especially via telephone. Often as initial contact with the company, telephone conversations with customers need to be professional, with a light tone of voice and proper speech that encourages the customer to speak without hesitation.
Who Should Attend This Archives And Records Management Workshop
This workshop is ideal for anyone who would like to gain a strong grasp and improve their Telephone Techniques.
- All Staff Within An Organisation
- Managers
- Team Leaders
- Executives
- Assistants
- Officers
- Secretaries
Group Size For This Customer Telephone Techniques Training Program
The ideal group size for this Customer Telephone Techniques Training Program is:
- Minimum: 5 Participants
- Maximum: 15 Participants
Course Duration
The duration of this Customer Telephone Techniques workshop is 1 full day. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.
- 1 Full Day
- 9 a.m to 5 p.m
Course Objectives
Below is the list of course objectives of our Customer Telephone Techniques course
- Produce Great Customer Service to Customers.
- Recognize & Improve Telephone Etiquette & Manners.
- Customer-focused Communication & Listening Skills.
- Display a Confident & Professional Image over the Phone.
- Importance of Tonality Over the Phone.
- Essential Telephone Etiquette & Manners.
- Manage Stressful & Difficult Situations over the Telephone.
- Moments of Truths – Interactions with Customer.
- Overcome Common Mistakes in handling Phone Calls.
- Emotional Intelligence and Customer Service.
- Managing High Work Volume & & Managing Calls During Peak Hours.
- Scenario Planning for Difficult Customer Service Situations.
Customer Telephone Techniques Value Added Materials
Telephone Techniques Learner’s Guide
Telephone Techniques Key Takeaways Notes
Telephone Techniques Essentials Ebook
Telephone Techniques Course Handouts
Telephone Techniques 30-Day Action Plan
Telephone Techniques MindMaps Pack
Telephone Techniques PPT Slides Used During Course
Telephone Techniques Long-Term Memory Flashcards Pack
Telephone Techniques E-Learning Course
Telephone Techniques Online Video Course
Telephone Techniques Essentials Audiobook
Telephone Techniques Infographics Pack
Customer Telephone Techniques Certification
Each course participant will receive a certification of training completion
Course Fees
- SGD 889.97 For a 60-minute Lunch Talk Session.
- SGD 389.97 For a Half Day Course Per Participant.
- SGD 589.97 For a 1 Day Course Per Participant.
- SGD 789.97 For a 2 Day Course Per Participant.
- Discounts available for more than 2 participants.