Corporate leadership training
Leadership in Operations Management Training Course in Liechtenstein
Develop operations leaders who run precise, efficient processes: chart how work flows, remove waste, resolve problems at their origin, keep quality, vendors and inventory under control, and lead engaged teams in continuous improvement, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Liechtenstein - For operations managers
and supervisors
Course overview
What Is Leadership in Operations Management?
Leadership in operations management is about directing the processes behind an organisation’s products and services and the people who run them. Participants analyse and improve processes with lean, Six Sigma and kaizen, study supply chain, inventory and quality control, and develop the coaching and communication skills that help improvements outlast the project that introduced them.
Workshops, interactive discussions and real-world case studies set participants to work on genuine operational problems, mapping processes, isolating root causes and planning improvements for the conditions leaders in Liechtenstein work in.
For operations managers, logistics managers, production supervisors, quality assurance specialists and manufacturing engineers in Liechtenstein, the course builds the leadership that precise, efficient operations rely on: mapping and analysing processes, applying lean and Six Sigma, managing vendors and inventory, controlling quality statistically and engaging teams in continuous improvement.
Why it matters
Why Operations Leadership Matters in Liechtenstein
Liechtenstein’s industrious economy places a premium on precision and efficiency. Organisations there need operations leaders who keep processes lean, quality consistent and supply dependable, and who involve their teams in improving the work.
Efficiency counts
Wasted steps, waiting and rework add cost and take time a precise operation cannot afford to lose.
Quality builds trust
Consistently high quality earns repeat business and avoids expensive rework.
Reliable supply
Good vendor management and inventory control keep production running.
Improvement that lasts
Steady improvement helps organisations in Liechtenstein stay precise and efficient.
The Knowles leadership approach
From Insight to Impact
Six steps, rooted in lean and Six Sigma practice, guide participants from examining how a process actually runs to refining it and protecting the result, a cycle any team can rerun on its next process.
Operations leadership in action
- 1. MapHow does the work flow?
- 2. MeasureWhere are we losing?
- 3. AnalyseWhat is the root cause?
- 4. ImproveWhat will we change?
- 5. StandardiseHow do we hold gains?
- 6. EngageIs the team on board?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Faster, Leaner Processes
Processes with less waiting, waste and rework.
Consistent Quality
Defects and complaints fall as quality holds steady.
Smoother Supply
Closer, more dependable work with vendors.
Leaner Stock
Inventory set by demand forecasts, not guesswork.
Engaged Teams
Employees take part in improvement and own results.
Lasting Improvement
Each improvement becomes the standard and is kept.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages move from analysing the operation, through improving its performance, to leading and coaching the teams that sustain it.
- Unit 1
Process Mapping
- Conduct process mapping to show each step work takes.
- Locate waits, handovers and bottlenecks.
- Measure the real process against its design.
- Unit 2
Key Measures
- Use a balanced scorecard to cover cost, quality, speed and delivery.
- Track results closely enough to see which step falls short.
- Make the results visible to the whole team.
- Unit 3
Lean Thinking
- Study the principles that underpin lean management.
- Identify the typical wastes in a process.
- Put effort where the customer sees value.
- Unit 4
Six Sigma Basics
- Apply the DMAIC method: define, measure, analyse, improve, control.
- Use statistical process control to read variation.
- Let data, not opinion, decide how a process performs.
- Unit 5
Finding Root Causes
- Ask the five whys to reach beneath the symptom.
- Lay out possible causes on a fishbone diagram.
- Check each suspected cause against evidence.
- Unit 6
Quality Control
- Apply TQM principles to define quality for each process.
- Place checks at each stage rather than at the end.
- Act on defects quickly and keep them from returning.
- Unit 7
Supply Chain Flow
- See how vendors, operations and customers fit together.
- Manage vendors to make deliveries more reliable.
- Build contingency plans for critical supplies.
- Unit 8
Inventory Control
- Use demand forecasts and EOQ to set stock levels.
- Apply JIT principles to avoid surplus, outdated and short stock.
- Classify inventory with ABC analysis and review it.
- Unit 9
Frontline Teams
- Open each shift with clear priorities for the team.
- Build cooperation between shifts and functions.
- Handle disagreements in the team before they escalate.
- Unit 10
Motivating Teams
- Use recognition to reward strong performance.
- Involve employees in improving the processes they run.
- Coach and lead a diverse team fairly.
- Unit 11
Making Change Stick
- Communicate the reason for a process change clearly.
- Document new methods and train staff to follow them.
- Review performance to confirm gains are holding.
- Unit 12
Kaizen Culture
- Apply kaizen to make small improvements daily.
- Free up time and resources so teams can improve.
- Pass successful improvements between sites and teams.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Process mapping
Morning break
Key measures
Lunch
Lean thinking
Six Sigma basics
Afternoon break
Finding root causes
Day one reflection
Close
Recap and goals for the day
Quality control
Morning break
Supply chain and inventory
Lunch
Frontline teams
Motivating teams and making change stick
Afternoon break
Building a kaizen culture
Operations improvement action plan
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Real-world case studies and collaborative projects based on genuine operational problems let participants rehearse the analysis and leadership operations leaders in Liechtenstein rely on, from a process out of tolerance to a stock imbalance.
Waste Hunt
Examine a sample process, identify the waste and estimate what it costs.
Root Cause Drill
Work back from a repeated defect to the cause behind it.
Inventory Scenario
Use EOQ to set stock for an item with variable demand.
Improvement Pitch
Present an improvement proposal and win your team’s backing.
Who should attend
Designed for people who run operations.
It suits operations managers, supply chain and logistics professionals, production supervisors, quality assurance specialists and manufacturing engineers, plus finance, HR and planning staff who depend on operations.
- Operations ManagersRaise efficiency in every process.
- Production ManagersLift output and quality on the line.
- Supply Chain LeadsManage vendors and inventory with care.
- Quality ManagersBring TQM and process control to every step.
- SupervisorsCoach and lead frontline teams.
- Support FunctionsUnderstand the operation behind their work.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Liechtenstein, online or a mix of both.
In-Person Training
Delivered at your organisation in Liechtenstein or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience of lean or Six Sigma is required. The course suits new and experienced leaders alike and works well for mixed groups.
No formal prerequisites
Open to anyone who leads or depends on operational processes.
All experience levels
From supervisors to operations directors.
Designed for mixed groups
Operations and support staff see a process from each side.
Bring a real process
Bring a process from your workplace that needs improving.
Course framework
A structured approach to developing leaders.
Participants examine a real process, trial improvements, weigh the evidence with peers and put the lessons to use in their own operation.
Practical and Actionable
Techniques ready to use on the shop floor or in the office.
Relevant to Liechtenstein
Built around the precision and efficiency operations in Liechtenstein demand.
Improvement Mindset
Reflection on how leaders model kaizen for their teams.
The operations improvement cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Map processes
Map processes and find where work gets held up.
- 02
Cut waste
Use lean thinking to strip out every step the customer does not need.
- 03
Solve root causes
Use structured analysis to locate and remove the true cause.
- 04
Control quality
Set standards and controls that keep defects out.
- 05
Balance supply
Align supply and inventory with forecast demand.
- 06
Sustain improvement
Make gains standard and keep the team improving.
Precision comes from many small improvements, most of them suggested by the people who do the work.
Example exercises and tools
Learn by doing.
Practical tools and real-world scenarios help participants see waste, solve problems where they arise and lead improvement together with their teams.
Workshops, interactive discussions and real-world case studies reflect the work of operations leaders in Liechtenstein: a production step drifting out of tolerance, stock building up while another item runs short, a vendor whose lead times keep changing. Participants read a control chart, classify stock with ABC analysis and review supply options, then agree the improvement they will lead with their team.
Value Stream Map
Map the flow from customer order to dispatch and mark each source of waste.
Fishbone Diagram
Lay out what could cause a fault under clear headings.
Five Whys
Keep asking why until the source of a problem shows.
Huddle Board
Set up a board that displays the team’s daily figures.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants apply the tools to real situations in organisations in Liechtenstein, on production lines, in warehouses, with vendors and across service delivery.
- Production LinesIncrease output and precision.
- WarehousingKeep the right stock flowing.
- Supplier ManagementMake vendor deliveries reliable.
- Quality ChecksSpot and prevent defects.
- Service DeliveryHelp service processes flow.
- Daily HuddlesAgree the team’s focus each shift.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Liechtenstein or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Liechtenstein
Adapting the programme for Liechtenstein organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Liechtenstein.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Liechtenstein and worldwide.
We deliver this programme in Liechtenstein and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Liechtenstein.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, because it really highlights how our daily business decisions directly impact the local community and the environment.
Yes, I definitely would. The program teaches you exactly how to approach closing deals and handle tough discussions with confidence.
Yes, the strategic frameworks shared are highly practical and worth learning for career growth.
Learning how to translate high-level company strategy into clear, measurable operational targets for our teams.
Yes, definitely. because it offers highly practical insights that help you navigate your role and better manage relationships within your team.
Yes, because it serves as a helpful reminder to prioritize mental well-being alongside daily targets.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It develops leaders who run and improve operations: mapping processes, applying lean, Six Sigma and kaizen, solving root causes, controlling quality, vendors and inventory, and leading teams through change, in organisations in Liechtenstein.
What topics does the course cover?
Twelve units in three stages: seeing the operation (process mapping, key measures, lean thinking, Six Sigma basics), improving performance (finding root causes, quality control, supply chain flow, inventory control) and leading operations teams (frontline teams, motivating teams, making change stick and kaizen culture).
Who should attend this course?
Operations, supply chain and logistics managers, production supervisors, quality assurance specialists, manufacturing engineers, and support staff who depend on operations.
Is the course suitable for new or first-time leaders?
Yes. Newer supervisors gain practical tools they can use at once, and experienced managers sharpen how they lead improvement.
Is the course practical or theory-based?
Highly practical. Case studies and workshops based on real operational problems have participants map a process, read variation and trace a defect to its cause.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Liechtenstein?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Process mapping, waste hunts, five whys and fishbone analysis, an EOQ stock scenario, huddle board design, an improvement proposal and action planning, with feedback at each stage.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Liechtenstein context?
Yes. It is delivered for organisations in Liechtenstein, with case studies and exercises on the processes, quality, supply and teams participants are responsible for.
Which cities in Liechtenstein can the course be delivered in?
We can deliver it in cities across Liechtenstein, including Vaduz, Schaan, Triesen, Balzers, Eschen, Mauren and Triesenberg, and other cities on request. We also offer a full range of leadership courses in Liechtenstein.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Liechtenstein. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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