Corporate leadership training
Emotional Intelligence in Leadership Training Course in Austria
Enable your leaders to understand their emotional triggers, keep composure in challenging interactions and communicate with assertiveness and sincerity, so they make balanced decisions, earn trust and build an engaged, inclusive culture, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Austria - For executives, managers
and aspiring leaders
Course overview
What Is Emotional Intelligence in Leadership?
Emotional intelligence in leadership joins the science of emotions to the practice of leading: knowing how feelings, yours and your colleagues’, affect decisions and relationships, and handling them with skill. The course builds self-awareness, emotional regulation, empathy, communication and relationship skills, and shows how to bring them into decision-making and performance management.
Immersive learning, interactive workshops and thought-provoking discussions let participants rehearse composure, perspective-switching and assertive communication, connecting each technique to the work of leaders in Austria.
Offered to organisations in Austria, the course brings insights from emotional intelligence together with familiar leadership practice, so executives, HR professionals, entrepreneurs and team managers return to work ready to cultivate inclusive cultures, foster meaningful connections and support sustainable success.
Why it matters
Why Emotional Intelligence Matters in Austria
For organisations in Austria, sustainable success depends on people who collaborate well and stay engaged. Leaders who understand emotions, theirs and their colleagues’, earn the trust and commitment this calls for.
Stronger working relationships
Genuine connections with colleagues create the rapport that lets teams work as one.
Clear thinking under pressure
Leaders who regulate emotions can weigh logic and intuition rather than react.
A healthier team climate
Recognition and autonomy keep people motivated and willing to contribute.
Leading people through change
Adaptable leaders help organisations in Austria grow sustainably through change.
The Knowles leadership approach
From Insight to Impact
Six steps give participants a dependable pattern: spot your own emotional trigger, pause, switch perspective, connect, respond with sincerity and evaluate the result, ready for any challenging interaction.
Emotional intelligence in action
- 1. NoticeWhat am I feeling, and why?
- 2. PauseHow should I respond?
- 3. UnderstandWhat are they feeling?
- 4. ConnectHave I really listened?
- 5. RespondWhat helps right now?
- 6. ReflectWhat will I do differently?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Stronger Self-Awareness
Leaders identify their triggers and how emotions sway their decisions.
Calmer Under Pressure
Keep composure in high-pressure situations and bounce back from setbacks.
Empathetic Leadership
Switch perspective and appreciate colleagues’ viewpoints.
Better Conflict Handling
De-escalate disputes and negotiate outcomes both sides accept.
More Engaged Teams
Recognise contributions and offer autonomy that lifts engagement.
An Inclusive Culture
Build psychological safety and mutual support across the team.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages start with understanding your own emotions, continue with empathy and motivation, and finish with the relationship skills that sustain teams, linking emotional intelligence to everyday leadership.
- Unit 1
Emotional Awareness
- Identify the personal triggers that shape your reactions.
- Explore how emotions influence the decisions you make.
- Reflect on past interactions to grow self-awareness.
- Unit 2
Self-Regulation
- Regulate emotions in high-pressure situations.
- Hold your composure in challenging interactions.
- Pause long enough to choose a reply.
- Unit 3
Values and Integrity
- Lead by example with authenticity and integrity.
- Match organisational goals with the way you treat people.
- Let your words and your actions tell the same story.
- Unit 4
Staying Resilient
- Build coping mechanisms for stress.
- Cultivate a growth mindset towards challenges.
- Learn from failures and turn them into growth.
- Unit 5
Empathy in Action
- Practise perspective-switching exercises.
- Use empathetic communication to build bridges.
- Convey sincerity through tone and body language.
- Unit 6
Motivating Others
- Recognise and reward each person’s contribution.
- Offer autonomy and room to develop skills.
- Create conditions where motivation can grow.
- Unit 7
Inclusive Teams
- Welcome diverse perspectives into team discussions.
- Build psychological safety so everyone speaks up.
- Encourage mutual support around shared goals.
- Unit 8
Adapting Your Style
- Combine logical analysis with intuition when you choose an approach.
- Factor emotional intelligence into how you weigh options.
- Evaluate past choices to refine your leadership style.
- Unit 9
Constructive Feedback
- Use assertive, clear language when giving feedback.
- Build emotional intelligence into performance discussions.
- Turn reviews into conversations about development.
- Unit 10
Managing Conflict
- De-escalate conflicts before positions harden.
- Use negotiation techniques that lead to win-win outcomes.
- Mediate so the dialogue stays productive.
- Unit 11
Building Trust
- Build rapport through genuine connections.
- Facilitate open, effective team communication.
- Show sincerity so people believe what you say.
- Unit 12
Developing Others
- Help employees see why emotional intelligence matters.
- Provide resources for ongoing emotional growth.
- Embed continuous learning in team routines.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Emotional awareness
Morning break
Self-regulation under pressure
Lunch
Values and integrity
Resilience and stress
Afternoon break
Empathy in action
Day one reflection
Close
Recap and goals for the day
Motivating others
Morning break
Inclusion and adapting your style
Lunch
Constructive feedback
Managing conflict and building trust
Afternoon break
Developing emotional intelligence in others
Personal action plan and next steps
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Every topic is put into practice: participants pinpoint their triggers, switch perspectives in role-plays and work through high-pressure cases that reflect challenges leaders in Austria could face.
EI Self-Assessment
Pinpoint your emotional triggers and decide which skill to develop first.
Empathy Role-Plays
Swap viewpoints with a colleague and reply in a way that shows sincerity.
Pressure Scenarios
Hold your composure and decide with balance in a high-pressure case.
Feedback Practice
Deliver assertive, respectful feedback and hear how a peer received it.
Who should attend
Designed for leaders who work through people.
Aimed at executives, HR professionals, team managers, entrepreneurs and others who want to move beyond conventional leadership and use emotional intelligence to inspire, motivate and lead with authenticity and compassion.
- ExecutivesSet the emotional tone for sustainable growth.
- Middle ManagersWeave emotional intelligence into performance reviews.
- Team LeadersNurture collaboration and mutual support.
- EntrepreneursEngage staff by recognising their efforts.
- EducatorsLead colleagues and learners with sincerity.
- Aspiring LeadersDevelop emotional acumen for future roles.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Austria, online or a mix of both.
In-Person Training
Delivered at your organisation in Austria or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience is required. The course suits new and experienced leaders alike and works well for mixed groups.
No formal prerequisites
Open to anyone who wants to lead with greater emotional intelligence.
All experience levels
From aspiring leaders to senior executives.
Designed for mixed groups
Participants from different roles share perspectives and practise together.
Ready to reflect
Come ready to look honestly at how you react under pressure.
Course framework
A structured approach to developing leaders.
Our framework works as a cycle: understand an emotion, try a fresh response in a workshop, reflect on its effect and then apply what you learned with your team.
Practical and Actionable
Approaches you can use in your next challenging interaction.
Relevant to Austria
Built around the leadership situations organisations in Austria meet.
Self-Discovery
Introspection that sharpens your emotional acumen.
The emotional intelligence cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Know your emotions
Name your triggers and explain how emotions affect your decisions.
- 02
Manage your reactions
Apply regulation techniques that keep you composed in high-pressure situations.
- 03
Read people accurately
Switch perspective and show colleagues you understand them.
- 04
Give useful feedback
Deliver feedback with assertiveness and sincerity.
- 05
Handle conflict
De-escalate disputes and reach win-win agreements.
- 06
Motivate others
Recognise contributions and give people autonomy.
Emotional intelligence is where the art of leadership meets the science of understanding people.
Example exercises and tools
Learn by doing.
Experiential tasks and realistic scenarios help participants notice what they feel in the moment and respond in a way that strengthens rapport.
Interactive workshops, thought-provoking discussions and experiential exercises bring the ideas into situations leaders in Austria may face, from a performance review that needs both honesty and sincerity to a disagreement that has to end in a win-win outcome. Participants practise perspective-switching, assertive communication and de-escalation, and return to their organisations with techniques ready for their next challenging interaction.
Trigger Mapping
Log the moments that unsettle you and prepare a composed reply for each.
Empathy Interviews
Swap places with a peer and describe the issue from their side.
Reframing Practice
Recast a failure as a lesson that fuels growth.
Feedback Rehearsal
Draft assertive feedback and practise saying it aloud.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
These skills are used in organisations and communities in Austria, from a single performance conversation to building a culture where emotional intelligence keeps developing.
- One-to-One MeetingsBuild rapport through real attention.
- Performance ReviewsLink feedback to development.
- Team ConflictsDe-escalate and find common ground.
- Under PressureKeep composure and weigh options.
- Times of ChangeAdapt and keep people engaged.
- Team ClimateFoster trust and mutual support.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Austria or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Austria
Adapting the programme for Austrian organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Austria.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Austria and worldwide.
We deliver this programme in Austria and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Austria.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, particularly for beginners who need a clear, structured way to start organizing workplace information.
The course allowed me to identify the area where errors could occur and the various steps to identify and reduce the errors. Case studies were also provided to give a real-life experience instead of theoretical lessons.
Yes, the strategic frameworks shared are highly practical and worth learning for career growth.
Yes definitely, since it teaches a fresh, highly constructive approach to problem-solving and team collaboration.
Yes, but you must come with an open mind to self-reflect.
Yes, because it serves as a helpful reminder to prioritize mental well-being alongside daily targets.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It shows leaders how to understand and regulate their emotions, empathise with colleagues and use emotional intelligence in communication, decisions and performance management, applied to organisations in Austria.
What topics does the course cover?
Twelve units in three stages: knowing yourself (emotional awareness, self-regulation, values and integrity, staying resilient), understanding others (empathy in action, motivating others, inclusive teams, adapting your style) and leading relationships (constructive feedback, managing conflict, building trust and developing others).
Who should attend this course?
Executives, HR professionals, team managers, entrepreneurs, educators and aspiring leaders who want to lead with more insight and compassion.
Is the course suitable for new or first-time leaders?
Yes. Aspiring leaders gain emotional skills before managing people, while experienced managers refine how they engage and support their teams.
Is the course practical or theory-based?
Practical. Interactive workshops, experiential exercises and thought-provoking discussions let participants practise every technique before using it at work.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Austria?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Trigger logs, perspective-switching, assertiveness practice, de-escalation and negotiation role-plays, high-pressure cases and a personal development plan.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Austrian context?
Yes. It is designed for leaders in Austria, from executives and HR professionals to team managers, with workshops and discussions that reflect the people challenges their organisations face.
Which cities in Austria can the course be delivered in?
We can deliver it in cities across Austria, including Vienna, Graz, Linz, Salzburg, Innsbruck, Klagenfurt and Villach, and other cities on request. We also offer a full range of leadership courses in Austria.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Austria. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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