Corporate leadership training
Conflict Resolution for Leaders Training Course in Austria
Prepare your leaders to navigate storms with grace: identify the issues beneath a dispute, defuse tension calmly, open productive conversations and build resolutions people commit to, so conflict becomes a catalyst for innovation and progress, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Austria - For executives, managers
and team leaders
Course overview
What Is Conflict Resolution for Leaders?
Conflict resolution for leaders is the ability to manage disputes adeptly, recognising and addressing them before they weaken trust or performance. The course develops leaders’ skill in identifying the underlying issues, choosing how to respond, defusing tension, guiding conversations as an impartial go-between and putting structured processes and preventive measures in place so conflicts do not keep recurring.
Engaging sessions and practical exercises, in a safe and supportive environment, let participants rehearse tough conversations, mediation and negotiation on situations like those leaders in Austria face, ready to use with their own teams.
Delivered for organisations in Austria, across industries and sectors, the course helps seasoned executives, mid-level managers and emerging leaders navigate diverse team dynamics and conflicting priorities with confidence and compassion, building trust, collaboration and resilience in their teams.
Why it matters
Why Conflict Resolution Matters in Austria
Leaders in Austria, like leaders everywhere, meet diverse team dynamics and conflicting priorities and values. Those who resolve conflict adeptly foster trust and collaboration and keep their teams cohesive and high-performing.
Different views at work
Teams bring together conflicting priorities and values, and leaders must align them behind common goals.
Protecting results
Lasting friction lowers efficiency and draws energy from the team’s goals.
Keeping good people
Unchecked conflict saps engagement and morale and leaves people feeling unappreciated.
Stronger cooperation
Leaders who resolve conflict adeptly build resilient organisations in Austria.
The Knowles leadership approach
From Insight to Impact
Participants learn a six-step cycle, from sensing the first tension to settling a dispute and adding preventive measures, which they can follow for a sharp disagreement in one meeting or a conflict that has shaped a team for months.
Conflict resolution in action
- 1. SpotWhere is tension building?
- 2. DiagnoseWhat is it truly about?
- 3. CalmHow do we lower the heat?
- 4. ExploreWhat does each side need?
- 5. AgreeWhat can both accept?
- 6. PreventHow do we stop a repeat?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Earlier Intervention
Issues are dealt with proactively, before they become entrenched.
Stronger Team Cohesion
Camaraderie and teamwork survive, even grow, through disagreement.
Fairer Outcomes
Resolutions that honour the real concerns of all involved.
Fewer Escalations
Employees settle more disputes autonomously, reducing escalation.
Better Morale
Higher engagement where people feel respected.
A Culture of Respect
Honesty, integrity and valued diversity of thought keep debate constructive.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Across 12 units in three stages, participants move from analysing how conflict develops, to managing emotions and guiding the conversation, to reaching resolutions and building the processes that keep conflict productive.
- Unit 1
Conflict Dynamics
- Identify the kinds of conflict diverse team dynamics produce.
- Trace the path from a minor tension to a full-blown dispute.
- Consider how conflict affects engagement and efficiency.
- Unit 2
Root Causes
- Identify the underlying issues a conflict grows from.
- Separate clashes of task, process and relationship.
- Ask questions that reveal each side’s priorities.
- Unit 3
Conflict Styles
- Get to know the five Thomas-Kilmann conflict-handling modes.
- Notice the mode you default to and where it fails you.
- Pick a mode suited to what is at stake and who is involved.
- Unit 4
Power Dynamics
- Examine how hierarchy affects who speaks up in a dispute.
- Surface the systemic issues behind recurring friction.
- Value diversity of thought by hearing every perspective.
- Unit 5
Hearing Both Sides
- Use active listening to grasp others’ perspectives fully.
- Restate concerns empathetically to build rapport.
- Cultivate empathy while remaining even-handed.
- Unit 6
De-escalation
- Use mindfulness and stress management to stay composed.
- Keep a calm demeanour that defuses tension.
- Pause a conversation and pick it up later.
- Unit 7
Negotiating Interests
- Move from conflicting demands to the priorities beneath.
- Create options that advance both parties’ goals.
- Decide between options with criteria both trust.
- Unit 8
Mediating Disputes
- Act as an impartial go-between when colleagues disagree.
- Use a structured approach to run a mediation efficiently.
- Encourage the parties to shape their own resolution.
- Unit 9
Building Consensus
- Guide a team through differing views to a decision all endorse.
- Find common ground to build on before differences.
- Ask for concerns openly so none are hidden.
- Unit 10
Lasting Agreements
- Note the actions, owners and timings agreed.
- Encourage accountability and ownership of every commitment.
- Offer feedback and support until it sticks.
- Unit 11
Repairing Trust
- Strengthen relationships after conflict through authentic communication.
- Acknowledge what went wrong and agree next steps.
- Show honesty and integrity to regain trust.
- Unit 12
Preventing Conflict
- Develop structured conflict resolution processes.
- Open transparent channels for concerns and feedback.
- Build cultural sensitivity and inclusivity into routines.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Conflict dynamics
Morning break
Root causes
Lunch
Conflict styles
Power dynamics
Afternoon break
Hearing both sides
Day one reflection
Close
Recap and goals for the day
De-escalation
Morning break
Negotiating interests
Lunch
Mediating disputes
Building consensus and lasting agreements
Afternoon break
Repairing trust
Preventing conflict and action planning
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Participants put each stage into practice through case studies, role-plays and mediation exercises, set in a safe and supportive environment and based on the conflicting priorities leaders in Austria manage.
Case Diagnosis
Investigate a case and uncover the systemic issue behind a team conflict.
De-escalation Drills
Practise keeping a calm demeanour while defusing a tense exchange.
Mediation Role-Plays
Mediate impartially between two colleagues so they find their own resolution.
Consensus Exercise
Move a team with conflicting priorities to a shared decision.
Who should attend
Designed for leaders who handle disagreement.
Ideal for leaders across industries and sectors, from seasoned executives and mid-level managers to team leaders and emerging leaders, who want to manage interpersonal conflicts, foster open communication and build teams that thrive under pressure.
- ExecutivesAlign conflict resolution with organisational goals.
- Department HeadsResolve conflicting priorities between teams.
- Team LeadersBuild cohesion through everyday disputes.
- Project LeadersBalance stakeholders’ competing priorities.
- HR ProfessionalsDesign processes and coach managers.
- Aspiring LeadersDevelop composure for future leadership.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Austria, online or a mix of both.
In-Person Training
Delivered at your organisation in Austria or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience is required. The course suits new and experienced leaders alike and works well for mixed groups.
No formal prerequisites
Open to anyone who wants to handle conflict with more confidence.
All experience levels
From aspiring leaders to senior executives.
Designed for mixed groups
Participants see a dispute from different roles and practise together.
Bring a real dispute
Bring a conflict you have faced, kept anonymous, to work on.
Course framework
A structured approach to developing leaders.
Our framework guides participants through a clear learning cycle: they examine a real conflict, practise the conversation in a supportive setting, reflect with feedback and then use the approach in their own organisation.
Practical and Actionable
Strategies leaders can use the next time a conflict surfaces.
Relevant to Austria
Built around the team dynamics leaders in Austria manage.
Self-Awareness
Self-discovery that builds composure and compassion.
The conflict resolution cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Diagnose the cause
Identify the underlying issues in a conflict and those affected.
- 02
Choose your approach
Choose the conflict mode that suits the situation and the people.
- 03
Lower the temperature
Stay calm under pressure and defuse rising tension.
- 04
Mediate fairly
Lead an impartial, structured conversation between two parties.
- 05
Build agreement
Agree resolutions that meet both sides’ priorities.
- 06
Prevent repeats
Put preventive measures in place to stop conflicts recurring.
Leadership means navigating storms as well as calm waters, and conflict handled well is where trust grows.
Example exercises and tools
Learn by doing.
Practical exercises, tools and realistic scenarios help participants examine a conflict, appreciate every perspective and guide the people involved to a resolution they can commit to.
Engaging sessions and practical exercises place participants in the disputes leaders in Austria handle, from conflicting priorities between two teams to a clash of values inside one. In a safe, supportive setting they practise defusing tension, staying calm under pressure and mediating with empathy, and leave ready to lead through conflict with confidence.
Conflict Map
Outline the parties, issues and priorities in a conflict you manage.
Styles Profile
Assess your default conflict mode and when to vary it.
Needs Behind Views
Reveal the values and needs behind each position.
Agreement Draft
Write a resolution with owned, trackable actions.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants apply these tools in organisations across Austria, from a tense exchange within one team to conflicting priorities that divide departments.
- Team DisagreementsAddress team tension proactively.
- Between DepartmentsAlign departments on common goals.
- Difficult MeetingsKeep conversations productive.
- Resource DisputesResolve clashes over priorities fairly.
- Times of ChangeLead teams calmly through change.
- Rebuilding TrustRebuild rapport after conflict.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Austria or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Austria
Adapting the programme for Austrian organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Austria.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Austria and worldwide.
We deliver this programme in Austria and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Austria.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, the communication strategies are practical enough to be used immediately in our everyday project work.
Yes, it serves as an excellent starting point for teams managing cross-cultural integration.
Yes, definitely. because it offers highly practical insights that help you navigate your role and better manage relationships within your team.
Yes, particularly for beginners who need a clear, structured way to start organizing workplace information.
Yes, I definitely would. The program teaches you exactly how to approach closing deals and handle tough discussions with confidence.
Yes, the strategic frameworks shared are highly practical and worth learning for career growth.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It equips leaders to manage conflict adeptly: identifying underlying issues, choosing a mode, defusing tension, negotiating, mediating impartially and agreeing resolutions that last, applied to real situations in Austria.
What topics does the course cover?
Twelve units in three stages: understanding conflict (conflict dynamics, root causes, conflict styles, power dynamics), handling the conversation (hearing both sides, de-escalation, negotiating interests, mediating disputes) and building lasting agreement (building consensus, lasting agreements, repairing trust and preventing conflict).
Who should attend this course?
Seasoned executives, mid-level managers, heads of department, team and project leaders, HR professionals and emerging leaders from any industry or sector.
Is the course suitable for new or first-time leaders?
Yes. Emerging leaders gain a structured approach to early conflicts, and seasoned executives refine how they handle the hardest interpersonal dynamics.
Is the course practical or theory-based?
Hands-on throughout. Engaging sessions, case studies, role-plays and mediation exercises let participants practise every technique in a safe, supportive environment.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Austria?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Conflict analysis, a conflict-mode self-assessment, mindfulness and composure practice, mediation and negotiation role-plays, consensus exercises, feedback and action planning.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Austrian context?
Yes. It is delivered for leaders in Austria across industries and sectors, with practical exercises built around the team dynamics and conflicting priorities they handle at work.
Which cities in Austria can the course be delivered in?
We can deliver it in cities across Austria, including Vienna, Graz, Linz, Salzburg, Innsbruck, Klagenfurt and Villach, and other cities on request. We also offer a full range of leadership courses in Austria.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Austria. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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