Corporate leadership training
Leadership Skills for New Managers Training Course in Costa Rica
Prepare newly promoted managers to lead a team with confidence from day one: delegate with clear ownership, plan the week’s work, hold productive one-to-ones, agree goals, give growth-oriented feedback and tackle issues early, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Costa Rica - For new and aspiring managers
and team supervisors
Course overview
What Are Leadership Skills for New Managers?
Leadership skills for new managers are the habits that turn a strong individual contributor into someone who gets results through other people. The course covers adapting your leadership style, keeping your own emotions in check, balancing your deliverables with team oversight, making decisions, delegating, one-to-ones, goal-setting, feedback, underperformance, conflict and motivation.
Through role-plays and collaborative exercises, participants practise delegation, one-to-ones, feedback and tricky conversations with former peers, the moments new managers in Costa Rica meet.
The course is delivered for organisations in Costa Rica whose people are stepping from individual contributor roles into their first management post. It helps them stop measuring success by their own tasks and start achieving results through a team, striking the right balance between authority and support from the very first weeks.
Why it matters
Why New Manager Skills Matter in Costa Rica
Organisations in Costa Rica often promote their strongest individual performers into management. How well those new managers delegate, give feedback and handle the change in relationships with former peers shapes their team’s productivity.
Promotion is not preparation
Excellent individual performers are frequently promoted without ever being shown how to manage people.
Managers shape the day
A new manager’s habits quickly set the team’s focus, mood and productivity.
Small problems grow
Small issues left unaddressed become slipped deadlines, burnout and resignations.
Pipelines need managers
Capable first-time managers build stronger organisations across Costa Rica.
The Knowles leadership approach
From Insight to Impact
Participants follow the weekly rhythm of an effective manager, from deciding what the team must deliver to reviewing what it achieved, giving them a dependable routine while they grow into the role.
The manager’s routine
- 1. PlanWhat must we deliver?
- 2. AssignWho does what?
- 3. Check-inHow is it going?
- 4. FeedbackWhat should change?
- 5. SupportWhat do they need?
- 6. ReviewWhat did we achieve?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Faster Ramp-Up
Newly promoted managers find their feet and add value sooner.
Organised Teams
The right tasks go to the right people, so everyone knows what comes first.
Honest Feedback
Ongoing feedback loops replace the surprise of an annual review.
Problems Tackled Early
Conflict and dips in performance dealt with before they spread.
Motivated Staff
Managers who know what drives each team member.
A Stronger Pipeline
A growing pool of managers ready to take on senior leadership roles.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages take new managers from leading themselves, to organising the team’s work, to developing performance and handling the people side of the role.
- Unit 1
Situational Styles
- Learn the four situational approaches: directing, coaching, supporting and delegating.
- Choose an approach that suits each person’s ability and confidence.
- Steer clear of hovering too closely or stepping back too early.
- Unit 2
Managing Emotions
- Notice how you react when the pressure rises.
- Keep a level head and treat people fairly in setbacks.
- Understand the feelings behind how people behave.
- Unit 3
Protecting Time
- Weigh your own deliverables against team oversight.
- Rank tasks by what is urgent and what matters.
- Reduce distractions and trim needless meetings.
- Unit 4
Everyday Decisions
- Work out which calls you make alone and which you share.
- Decide promptly without waiting for perfect information.
- Share the reasons behind decisions with your team.
- Unit 5
Planning Work
- Turn team goals into a clear plan for the week.
- Spread the workload fairly to prevent burnout.
- Prepare for holidays, absences and busy spells.
- Unit 6
Clear Assignments
- Hand over tasks with the why, the standard and the date.
- Delegate to build ownership, not just to clear your desk.
- Set review points while leaving ownership with them.
- Unit 7
Regular One-to-Ones
- Run one-to-ones that people look forward to.
- Ask good questions and listen closely.
- Pick up concerns and ambitions before they surface.
- Unit 8
Setting Targets
- Set specific, measurable goals with each team member.
- Show how personal goals feed the team’s objectives.
- Keep progress visible and change course when needed.
- Unit 9
Giving Feedback
- Structure feedback around situation, behaviour and impact.
- Make praise precise and genuine.
- Correct behaviour while keeping trust intact.
- Unit 10
Slipping Performance
- Notice the first signs that performance is slipping.
- Check whether the issue is ability, motivation or circumstance.
- Agree a clear plan to improve and see it through.
- Unit 11
Team Disputes
- Intervene before a disagreement becomes personal.
- Listen to each side before you decide.
- Help colleagues rebuild a way of working together.
- Unit 12
Motivation
- Find out what drives each person on the team.
- Acknowledge effort and progress as well as outcomes.
- Keep developing your own skills as the team grows.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Situational styles
Morning break
Managing emotions
Lunch
Protecting time
Everyday decisions
Afternoon break
Planning work
Day one reflection
Close
Recap and goals for the day
Clear assignments
Morning break
One-to-ones and targets
Lunch
Giving feedback
Slipping performance and team disputes
Afternoon break
Motivation
Your routine and action planning
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Every concept is rehearsed: participants plan a team’s week, delegate a task, run a one-to-one and give a growth-oriented review, the situations new managers in Costa Rica meet in their first months in the role.
One-to-One Practice
Run a one-to-one with a peer acting as a member of your team.
Feedback Role-Play
Give praise and constructive feedback, then trade places.
Weekly Plan Build
Break the team’s goals into a week of clear assignments.
Performance Case
Work out why a team member is falling behind and agree next steps.
Who should attend
Designed for new and aspiring managers.
Built for anyone early in their management career, from newly promoted supervisors and project coordinators to technical experts moving into people management and small business owners hiring their first staff.
- New ManagersSettle into the role quickly and well.
- Team LeadersOrganise the team’s work with confidence.
- SupervisorsRun shifts and give feedback that helps.
- Aspiring ManagersGet ready before the promotion comes.
- Specialists Moving UpManage the colleagues they once sat beside.
- Recent GraduatesForm good management habits early.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Costa Rica, online or a mix of both.
In-Person Training
Delivered at your organisation in Costa Rica or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior management experience is required. The course suits new and aspiring managers from any sector and works well for mixed groups.
No formal prerequisites
Open to anyone new to managing, or about to be.
All experience levels
From entry-level staff to experienced specialists.
Designed for mixed groups
New managers from different sectors learn together.
Ready to take part
Bring a real management situation you are facing.
Course framework
A structured approach to developing leaders.
The framework follows a learning cycle: participants understand what a manager’s role demands, rehearse it, reflect on how it went and then put it into practice with their own team.
Practical and Actionable
Routines and simple templates ready to use back at work.
Relevant to Costa Rica
Shaped around the teams new managers in Costa Rica lead.
Confidence Through Practice
Practise tough conversations before facing them.
The new manager’s cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Adapt your style
Lead each person in the way their ability and confidence call for.
- 02
Manage your time
Balance your own deliverables with the time your team needs from you.
- 03
Plan and assign work
Break goals into tasks with owners and dates.
- 04
Hold one-to-ones
Hold frequent, focused conversations that build trust.
- 05
Give feedback
Offer praise and correction people can use straight away.
- 06
Tackle problems early
Deal with poor performance and friction quickly and fairly.
Good managers measure success not by what they do themselves but by what their team achieves.
Example exercises and tools
Learn by doing.
Simple tools and practical exercises give new managers routines they can take back and use with their own team straight away.
Role-plays and collaborative exercises let participants in Costa Rica rehearse the conversations that define a new manager’s first months: handing a former peer a piece of work with clear ownership, giving a growth-oriented review to a capable but inconsistent team member, or settling friction in a newly formed team. Each attempt is discussed, so participants know what they will say when it happens for real.
Style Matcher
Decide which leadership approach each team member needs now.
Time Log
Record a week and spot where time slips away.
Task Brief
Draft a brief with the purpose, standard and deadline.
SBI Feedback
Plan feedback around situation, behaviour and impact.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants apply the skills in real workplaces in Costa Rica, from setting the team’s priorities for the week to handling a first difficult conversation.
- Team PrioritiesAgree what matters most this week.
- Task HandoversDelegate tasks so they are done well.
- Check-in MeetingsKeep track of progress and people.
- AppraisalsAssess performance fairly.
- Difficult TalksRaise issues clearly and with care.
- RecognitionRecognise and thank good work.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Costa Rica or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Costa Rica
Adapting the programme for Costa Rican organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Costa Rica.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Costa Rica and worldwide.
We deliver this programme in Costa Rica and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Costa Rica.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, since learning how to think critically is essential for both daily work tasks and personal decision-making.
Yes, I would recommend this training to my colleagues. Understanding these structured recovery methods provides great tools for managing stress.
The course allowed me to identify the area where errors could occur and the various steps to identify and reduce the errors. Case studies were also provided to give a real-life experience instead of theoretical lessons.
Yes, but you must come with an open mind to self-reflect.
Yes, the communication strategies are practical enough to be used immediately in our everyday project work.
Yes, because it really highlights how our daily business decisions directly impact the local community and the environment.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It develops the day-to-day skills new managers rely on: adapting their approach, managing time, delegating, one-to-ones, goal-setting, feedback and tackling problems early, applied to workplaces in Costa Rica.
What topics does the course cover?
Twelve units in three stages: managing yourself (situational styles, managing emotions, protecting time, everyday decisions), running the work (planning work, clear assignments, regular one-to-ones, setting targets) and managing performance (giving feedback, slipping performance, team disputes and motivation).
Who should attend this course?
Newly promoted managers and supervisors, team leaders, project coordinators, high-potential employees, technical experts moving into people management and small business owners.
Is the course suitable for new or first-time leaders?
Yes. It is built for first-time managers and for people getting ready to take on their first team.
Is the course practical or theory-based?
Very practical. Role-plays and collaborative exercises let participants rehearse delegation, feedback and difficult conversations before they face them.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Costa Rica?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
One-to-one rehearsals, feedback role-plays, a weekly plan, a performance case, a style matcher, a time log, task briefs and situation-behaviour-impact feedback preparation.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Costa Rican context?
Yes. It is delivered for new managers working in Costa Rica, and the role-plays and exercises draw on the delegation, feedback and team situations participants face in their own organisations.
Which cities in Costa Rica can the course be delivered in?
We can deliver it for organisations anywhere in Costa Rica, at a location of your choosing. We also offer a full range of leadership courses in Costa Rica.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Costa Rica. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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