Corporate leadership training
Crisis Leadership Training Course in Vietnam
Develop leaders who can turn chaos into cohesion: anticipating and assessing crises, making swift, decisive calls while one unfolds and guiding teams and stakeholders through to recovery with composure, clarity and trust.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Vietnam - For executives, managers
and crisis team leaders
Course overview
What Is Crisis Leadership?
Crisis leadership is the adaptive skill of guiding an organisation through natural disasters, financial or technological crises and operational disruptions while keeping people safe and trust intact. The course covers identifying and assessing types of crisis, contingency planning, activating command structures, decisions under pressure, media and stakeholder communication, ethical dilemmas and evaluating the response.
Interactive simulations, role-playing exercises and case studies of past crises let participants practise keeping their composure and deciding swiftly with partial information, in scenarios that leaders in Vietnam may face.
Built for senior executives, crisis management teams, government officials and leaders in sectors such as healthcare, finance and hospitality in Vietnam, the course prepares them for natural disasters, cybersecurity threats and operational disruptions, so they lead with composure, make swift decisions and keep their organisations running.
Why it matters
Why Crisis Leadership Matters in Vietnam
Natural disasters, cybersecurity threats and operational disruptions can test organisations in Vietnam at any time. Leaders who keep their composure and inspire trust turn potential chaos into cohesion and keep operations going.
Crises arrive without warning
Natural disasters, cybersecurity threats and financial shocks can turn order into chaos with little notice.
The first hours count
Swift, decisive moves at the start separate a contained problem from a spreading one.
People look to leaders
Staff, customers and the media watch for composure and transparent, timely updates.
Preparedness builds resilience
Organisations in Vietnam that prepare well keep operating through adversity.
The Knowles leadership approach
From Insight to Impact
Moving from anticipating a crisis to analysing it once it is over, the course builds a six-step cycle that leaders can rehearse in role-plays and drills and return to whenever a crisis tests them.
Crisis leadership in action
- 1. PrepareWhat could go wrong?
- 2. DetectIs this a crisis?
- 3. RespondWhat must we do first?
- 4. CommunicateWho needs to know what?
- 5. RecoverHow do we get back?
- 6. LearnWhat will we do better?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Faster Response
Implement response plans swiftly and decisively when a crisis hits.
Better Preparedness
Recognise the crises you are most exposed to and prepare contingency plans.
Clearer Crisis Messages
Handle media, social media and stakeholders with timely, honest updates.
Coordinated Action
Activate command structures that link teams, authorities and partners.
Protected People
Build cohesion and look after people under strain.
Quicker Recovery
Maintain continuity and return to normal operations with resilience.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages lead from recognising and assessing types of crisis, through activating the response and communicating under pressure, to rebuilding, measuring effectiveness and improving protocols, with role-plays and simulations throughout.
- Unit 1
Anatomy of a Crisis
- Recognise natural, financial and technological crises and how they differ from incidents.
- Understand the psychology of how a crisis escalates and how people react.
- Review case studies of successful crisis responses.
- Unit 2
Risk Assessment
- Assess the different types of crisis your organisation could face.
- Evaluate each risk for probability and severity.
- Notice warning signs before they become a crisis.
- Unit 3
Crisis Planning
- Create contingency plans for natural disasters and other scenarios.
- Establish communication protocols, roles and authority in advance.
- Conduct drills and simulations to test the response plan.
- Unit 4
Crisis Teams
- Assess your crisis management team’s readiness and capabilities.
- Activate a command structure with clear lines of responsibility.
- Build cohesion and trust so the team holds under stress.
- Unit 5
Rapid Decisions
- Use decision-making tools when the facts are unclear.
- Allocate resources to the most urgent needs first.
- Recognise common pitfalls such as panic and indecision.
- Unit 6
Crisis Communication
- Put out a timely, honest first message before rumours spread.
- Tailor messages for staff, the media and social media.
- Keep updates transparent and consistent as news changes.
- Unit 7
Coordinating Partners
- Identify the authorities and partners involved in a response.
- Work closely with government officials and other agencies.
- Coordinate resources and information with partners.
- Unit 8
Calm Under Pressure
- Maintain composure so your team can stay calm too.
- Inspire trust and give clear direction while events are uncertain.
- Look after your own resilience when a crisis runs for weeks.
- Unit 9
Team Well-being
- Watch for stress and fatigue across your team during the response.
- Share demanding duties so no one is overwhelmed.
- Give support to people shaken by a distressing event.
- Unit 10
Honest Updates
- Shape public perception through honesty, not spin.
- Manage stakeholder expectations and restore confidence after the crisis.
- Follow through on each promise given mid-crisis.
- Unit 11
Recovery Planning
- Plan the restoration of operations in clear stages.
- Allocate recovery resources and decide which changes to keep.
- Sustain recovery once the crisis leaves the headlines.
- Unit 12
After-Action Learning
- Assess the response honestly in a blame-free session.
- Set KPIs and update protocols from the findings.
- Map out your own next steps for crisis readiness.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Anatomy of a crisis
Morning break
Risk assessment
Lunch
Crisis planning
Crisis teams
Afternoon break
Deciding under pressure
Day one reflection
Close
Recap and goals for the day
Crisis communication
Morning break
Coordinating partners
Lunch
Calm under pressure
Simulation: team well-being and trust
Afternoon break
Recovery planning and after-action learning
Personal preparedness plan
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Participants step into role-plays and a simulation that evolves across the two days, assessing risks, activating the command structure, deciding under pressure and briefing stakeholders and the media, in scenarios built on situations leaders in Vietnam may face.
Crisis Simulation
Lead a team through a simulated natural disaster or cyber incident as it develops.
Decision Drills
Weigh the risks and benefits of each option and decide quickly.
Crisis Briefings
Role-play a media briefing and manage stakeholder expectations.
After-Action Review
Assess the response against your metrics and record improvements.
Who should attend
Designed for leaders who must act when things go wrong.
It is ideal for senior executives, crisis management teams, government officials and leaders across sectors such as healthcare, finance and hospitality, whether they carry final responsibility or coordinate people and resources during the response.
- ExecutivesMake the final calls and steer the organisation’s response.
- Operations ManagersKeep operations running through disruptions.
- Team LeadersHold their teams together with calm, clear leadership.
- Crisis Team MembersActivate the plan and keep it ready through regular training.
- Public Sector LeadersServe the public and coordinate the official response.
- NGO LeadersBring aid quickly to people in need.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Vietnam, online or a mix of both.
In-Person Training
Delivered at your organisation in Vietnam or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience is required. The course suits leaders who have never faced a crisis as well as those who have, and works well for mixed groups.
No formal prerequisites
Open to anyone who may need to lead in an emergency.
All experience levels
From team leaders to senior executives.
Designed for mixed groups
Mixed roles mirror a real crisis team.
Ready for pressure
Come ready for fast-moving, realistic simulations.
Course framework
A structured approach to developing leaders.
Our framework follows a learning cycle: participants examine how past crises unfolded, practise the response through role-plays and simulations, measure how well it worked and turn the findings into improved protocols.
Practical and Actionable
A crisis leadership toolkit to use from the first day back.
Relevant to Vietnam
Shaped by the crises organisations in Vietnam must be ready for.
Realistic Rehearsal
Role-plays and drills that build composure before it is needed.
The crisis leadership cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Anticipate risks
Identify and assess the different types of crisis your organisation faces.
- 02
Plan the response
Create tailored crisis management strategies and contingency plans.
- 03
Decide under pressure
Make ethical, timely decisions in high-stress situations.
- 04
Crisis communication
Keep the media and stakeholders informed with transparency.
- 05
Support your people
Build resilience and cohesion within your team.
- 06
Lead the recovery
Evaluate the response and continuously improve your protocols.
Order rarely survives a crisis by chance; it survives because someone prepared for the chaos.
Example exercises and tools
Learn by doing.
Practical exercises, tools and real-world scenarios help participants plan for a crisis, keep their composure inside one and analyse it carefully afterwards.
Role-playing exercises and simulations put participants in the position of leaders in Vietnam handling a crisis, from a natural disaster that forces a hotel or hospital to change how it operates to a cybersecurity threat that exposes customer data. They practise activating a command structure, managing stakeholder expectations and using social media in crisis communication, then leave with a crisis leadership toolkit for their organisation.
Risk Register
List the natural, financial and technological risks you face and rate each one.
Tabletop Exercise
Talk through a crisis with your team, agreeing each move in turn.
Holding Statement
Draft a first message for staff, media and social channels.
Lessons Log
Note the pitfalls and successes of each drill for next time.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants apply the tools to real risks in organisations across Vietnam, from an operational disruption in one unit to a natural disaster or cybersecurity threat affecting the whole organisation.
- Safety IncidentsProtect staff and customers first.
- Service DisruptionsSustain core operations.
- Public StatementsBrief the media and public promptly.
- Inter-Agency WorkWork with officials and partner agencies.
- Staff SupportKeep teams resilient and cohesive.
- Business ContinuityRestore continuity step by step.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Vietnam or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Vietnam
Adapting the programme for Vietnamese organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Vietnam.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Vietnam and worldwide.
We deliver this programme in Vietnam and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Vietnam.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, I definitely would. The program teaches you exactly how to approach closing deals and handle tough discussions with confidence.
Yes, I would recommend this training to my colleagues. Understanding these structured recovery methods provides great tools for managing stress.
Yes definitely, since it teaches a fresh, highly constructive approach to problem-solving and team collaboration.
Yes, because it really highlights how our daily business decisions directly impact the local community and the environment.
Yes, it serves as an excellent starting point for teams managing cross-cultural integration.
Yes, the communication strategies are practical enough to be used immediately in our everyday project work.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It equips leaders to anticipate, assess and manage crises, from natural disasters to financial and technological ones: contingency planning, decisions under pressure, media and stakeholder communication, ethics and recovery, applied in Vietnam.
What topics does the course cover?
Twelve units in three stages: preparing for crisis (anatomy of a crisis, risk assessment, crisis planning, crisis teams), leading the response (rapid decisions, crisis communication, coordinating partners, calm under pressure) and recovery and resilience (team well-being, honest updates, recovery planning, after-action learning).
Who should attend this course?
Senior executives, crisis management teams, government officials and leaders across sectors such as healthcare, finance and hospitality.
Is the course suitable for new or first-time leaders?
Yes. Newer leaders gain a toolkit and realistic practice before facing a crisis, and experienced leaders sharpen their composure and judgement.
Is the course practical or theory-based?
Practical first. Interactive simulations, role-playing exercises and case studies of past crises give participants repeated practice, with theory kept to what helps.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Vietnam?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Interactive simulations, role-playing, case studies of past crises, contingency planning, command-structure drills, media briefings and post-crisis assessments.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Vietnamese context?
Yes. It is designed for leaders in Vietnam, with simulations on natural disasters, cybersecurity threats and operational disruptions in sectors such as healthcare, finance and hospitality.
Which cities in Vietnam can the course be delivered in?
We can deliver it in cities across Vietnam, including Ho Chi Minh City, Hanoi, Hai Phong, Da Nang, Can Tho, Bien Hoa and Hue, and other cities on request. We also offer a full range of leadership courses in Vietnam.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Vietnam. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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