Corporate leadership training
Leadership in Crisis Management Training Course in Vietnam
Give executives and senior managers the toolkit to anticipate, manage and recover from crises: weigh threats, keep essential operations going, set a clear chain of authority, speak to stakeholders consistently and rehearse the plan in drills, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Vietnam - For executives, managers
and crisis team members
Course overview
What Is Leadership in Crisis Management?
Leadership in crisis management means getting an organisation ready for serious disruption and steering it through preparation, mitigation, response and recovery. The course covers risk assessment, analysing which operations matter most, contingency planning, crisis team structures and escalation procedures, keeping operations running, reporting on the situation, stakeholder communication and drills that test the plan.
Immersive workshops, simulations and case studies from different industries let participants weigh threats, draft sections of a contingency plan and run a drill, using scenarios shaped around the organisations leaders in Vietnam run.
The course gives executives, senior managers and crisis response teams in Vietnam the tools to anticipate, manage and recover from crises, protecting operations, reputation and stakeholder trust at every stage from preparation to recovery.
Why it matters
Why Crisis Management Matters in Vietnam
Organisations in Vietnam, like those everywhere, must be ready for disruption that ranges from natural disasters to financial shocks. Leaders who prepare, speak clearly and keep operations running protect stability and reputation.
Disruption is costly
When essential operations stall, an organisation loses revenue, clients and stakeholder confidence with each passing day.
Confusion wastes time
A team with no agreed roles or escalation procedures spends its opening hours debating who should act.
Reputation is fragile
Inconsistent or delayed statements can hurt reputation and stakeholder trust more than the original event.
Prepared organisations endure
Organisations in Vietnam that prepare and run drills regain stability faster.
The Knowles leadership approach
From Insight to Impact
Participants work through a cycle that keeps an organisation prepared, from naming the crises it could face to rehearsing and refreshing its plan, so that any real response draws on preparation and mitigation rather than guesswork.
Crisis management in action
- 1. IdentifyWhich crises could hit us?
- 2. AssessHow likely, how severe?
- 3. PlanWho does what, and when?
- 4. ExerciseDoes the plan work?
- 5. EscalateWhen do we activate?
- 6. ReviewIs the plan still current?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Fewer Surprises
Leaders see the biggest threats coming, and someone is tracking each one.
Clear Lines of Command
Once a crisis is declared, people know who holds authority at every level.
Faster Activation
Pre-set thresholds launch the response with no hesitation.
Protected Operations
Essential operations continue, or come back in an agreed sequence.
One Consistent Voice
Employees, clients and journalists receive one clear, consistent story.
Tested Plans
Drills and simulations expose weak points before a genuine emergency does.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units across three stages take participants from weighing crisis risk, through designing the plans, teams and procedures that manage it, to operating that system during a live event and refining it afterwards.
- Unit 1
Crisis Types
- Tell apart an incident, an emergency and a full-blown crisis.
- Explore crises ranging from natural disasters to financial and reputational shocks.
- Trace how one disruption can set off a chain of others.
- Unit 2
Risk Matrices
- Score each threat on how probable it is and how much harm it could do.
- Choose to mitigate, transfer or tolerate each threat.
- Maintain a living register that teams consult in practice.
- Unit 3
Critical Functions
- Apply impact analysis to pinpoint operations that cannot pause.
- Agree the longest outage each essential operation can tolerate.
- Trace the staff, technology and suppliers every operation relies on.
- Unit 4
Risk Ownership
- Make one named person accountable for each significant threat.
- Brief senior management and the board on the risk picture.
- Monitor and evaluate prevention measures as part of daily work.
- Unit 5
The Crisis Plan
- Define what the plan covers, who acts and the opening steps.
- Keep call lists and checklists brief and up to date.
- Write a plan people can follow when time is short.
- Unit 6
Command Structure
- Split decisions between strategic, tactical and operational levels.
- Give each crisis team role a clear holder and a stand-in.
- Establish where the team meets and how often it convenes.
- Unit 7
Escalation Rules
- Set the thresholds at which an incident becomes a crisis.
- Fix escalation procedures: who is alerted and how fast.
- Decide when the crisis team can step down again.
- Unit 8
Continuity Plans
- Prepare fallback options if a site, system or key people are lost.
- Coordinate contingency arrangements with critical suppliers and partners.
- Bring operations back in their agreed sequence.
- Unit 9
Situation Reports
- Gather verified facts fast and filter out speculation.
- Brief decision-makers with concise written updates.
- Record each decision and its reasoning as the crisis unfolds.
- Unit 10
Stakeholder Messages
- Identify each stakeholder group’s communication needs.
- Craft clear, consistent holding statements ahead of time.
- Brief employees so they can steady customers and partners.
- Unit 11
Media Handling
- Select a spokesperson and rehearse them for media questions.
- Handle hostile questions with honesty and composure.
- Manage public perception across news and social channels.
- Unit 12
Plan Testing
- Hold regular drills and simulations to test team readiness.
- Run post-crisis reviews of drills and real events.
- Revise the plan and induct new crisis team members.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Types of crisis
Morning break
Risk matrices and registers
Lunch
Critical functions
Risk ownership
Afternoon break
Writing the crisis plan
Day one reflection
Close
Recap and goals for the day
Command structure
Morning break
Escalation rules
Lunch
Continuity plans
Situation reports and decision logs
Afternoon break
Stakeholder messages and media handling
Testing the plan and action planning
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Participants put the concepts to work in immersive simulations, scoring threats, forming a crisis team, handling the press and stress-testing a plan as a scenario worsens, just as leaders in Vietnam must do to keep their organisations stable.
Risk Rating Workshop
Assess and score the key threats facing a case-study organisation.
Command Simulation
Form a crisis team, agree its roles and hold its opening meeting.
Press Conference
Take probing questions from reporters at a mock briefing.
Plan Walk-Through
Walk a draft plan through a scenario and note where it breaks down.
Who should attend
Designed for leaders who keep organisations ready.
Suited to senior executives, crisis response teams and managers across industries who shape their organisation’s crisis preparedness and response, including anyone due to join a crisis management team.
- ExecutivesShape crisis strategy and lead from the top.
- Team LeadersSteer their team’s share of the response.
- Risk ManagersAssess threats and keep contingency plans updated.
- Operations ManagersMaintain operational continuity under strain.
- Communications LeadsCraft and deliver messages to stakeholders.
- EntrepreneursShield a growing company from serious disruption.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Vietnam, online or a mix of both.
In-Person Training
Delivered at your organisation in Vietnam or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience is required. The course suits people new to crisis management and experienced managers alike and works well for mixed groups.
No formal prerequisites
Open to anyone with a role in preparing for or handling crises.
All experience levels
From new crisis team members to senior executives.
Designed for mixed groups
Leaders from different functions plan and practise together.
Ready to take part
Bring your organisation’s current plan or main risks.
Course framework
A structured approach to developing leaders.
The framework takes participants round a learning cycle: grasp the threats, practise the response, reflect on what worked and carry the lessons into the plans of the organisation they lead.
Practical and Actionable
Tools, templates and checklists ready for use back at work.
Relevant to Vietnam
Shaped around the threats organisations in Vietnam must plan for.
Ready Before It Happens
Preparedness and mitigation start long before an emergency.
The crisis management cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Assess crisis risks
Evaluate threats by probability and impact and give each an owner.
- 02
Protect critical work
Pinpoint essential operations and plan how to keep them going.
- 03
Write a usable plan
Draft a contingency plan that sets out roles and opening steps.
- 04
Set up command
Structure a crisis team with clear roles and decision levels.
- 05
Escalate early
Use agreed thresholds to trigger the response promptly.
- 06
Test and improve
Hold drills and refine the plan from what they expose.
Preparation is what keeps an organisation steady when a crisis finally arrives.
Example exercises and tools
Learn by doing.
Practical exercises and planning tools let participants work on the actual threats, contingency plans and procedures of their own organisation.
Workshops place participants in scenarios that organisations in Vietnam may have to plan for, from a natural disaster that closes a site to a sudden financial shock. Working with peers from different industries, they make decisions under pressure, draft messages for stakeholders and leave with a first risk list and next steps for their own contingency plan.
Risk Matrix
Map your organisation’s chief threats on a probability and impact grid.
Impact Analysis
Rank operations by how long they can stand still.
Escalation Ladder
Define the thresholds and contacts for every escalation level.
Sitrep Template
Produce a single-page update for decision-makers.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants carry the tools into real situations in organisations across Vietnam, from a routine risk review to a crisis team’s first hours and the recovery that follows.
- Risk ReviewsTrack major threats and who owns them.
- Continuity PlanningKeep essential operations running.
- Crisis Team MeetingsAgree actions and owners fast.
- Staff BriefingsKeep employees informed and steady.
- Press EnquiriesAnswer reporters with accurate facts.
- Plan ExercisesDrill the team and refine the plan.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Vietnam or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Vietnam
Adapting the programme for Vietnamese organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Vietnam.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Vietnam and worldwide.
We deliver this programme in Vietnam and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Vietnam.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, I would recommend this training to my colleagues. Understanding these structured recovery methods provides great tools for managing stress.
Yes, since learning how to think critically is essential for both daily work tasks and personal decision-making.
The most useful aspects were learning about active listening, empathy, and adopting a growth mindset. The case studies and brainstorming sessions provided practical ideas for managing remote and hybrid teams, building rapport, and leading effectively.
Yes, but you must come with an open mind to self-reflect.
Yes definitely, since it teaches a fresh, highly constructive approach to problem-solving and team collaboration.
Yes, it serves as an excellent starting point for teams managing cross-cultural integration.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It prepares leaders to ready an organisation for crises and steer its response, covering risk assessment, contingency and continuity planning, team structures, escalation procedures and stakeholder communication, applied to situations in Vietnam.
What topics does the course cover?
Twelve units in three stages: understanding risk (crisis types, risk matrices, critical functions, risk ownership), building the system (the crisis plan, command structure, escalation rules, continuity plans) and running and improving (situation reports, stakeholder messages, media handling and plan testing).
Who should attend this course?
Senior executives, crisis response teams, team leaders, entrepreneurs and managers in risk, operations or communications who plan for or handle crises.
Is the course suitable for new or first-time leaders?
Yes. First-time crisis team members learn the essentials, while seasoned managers sharpen the plans their organisation already has.
Is the course practical or theory-based?
Very practical. Immersive workshops, simulations and a mock media briefing have participants scoring threats, drafting plans and testing them as a scenario develops.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Vietnam?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Threat scoring, a crisis team simulation, a mock media briefing, a plan walk-through, plus risk grid, impact analysis and situation update exercises, with feedback at each step.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Vietnamese context?
Yes. It is designed for leaders in Vietnam, with workshops and case studies built around the risks, stakeholders and legal and regulatory duties organisations face in a crisis.
Which cities in Vietnam can the course be delivered in?
We can deliver it in cities across Vietnam, including Ho Chi Minh City, Hanoi, Hai Phong, Da Nang, Can Tho, Bien Hoa and Hue, and other cities on request. We also offer a full range of leadership courses in Vietnam.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Vietnam. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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