Corporate leadership training
Leadership in Diversity and Inclusion Training Course in Costa Rica
Develop leaders who honour differences, challenge bias as it happens and build a workplace where people bring their authentic selves, so teams collaborate, innovate and serve clients and communities better, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Costa Rica - For executives, managers
and HR leaders
Course overview
What Is Inclusive Leadership?
Diversity is the full range of perspectives, experiences and identities people bring, including the ways those identities overlap. Inclusion means each of those people is respected, heard and able to be their authentic self at work. The course develops the leadership that achieves it: challenging bias, dismantling barriers, intervening when someone is treated unfairly and embedding inclusion in policy and evaluation.
Immersive workshops, dynamic dialogue and experiential activities let participants test their own assumptions and practise inclusive leadership they can take back to the teams and stakeholders leaders in Costa Rica work with.
The course is for leaders in Costa Rica who want every person in their organisation to feel valued and able to bring their authentic self to work. It covers challenging bias, removing barriers and leading by example, and gives participants practical ways to build belonging, collaboration and fairer practice in the teams and organisations they lead.
Why it matters
Why Diversity and Inclusion Matter in Costa Rica
Organisations in Costa Rica rely on people with different perspectives and experiences. Leaders who honour those differences and remove barriers raise engagement, attract talent and strengthen ties with clients and communities.
Diverse people, one team
People with different experiences and identities share a workplace, and leaders must help them collaborate.
Better ideas and decisions
Bringing diverse voices into problem-solving produces more creative solutions.
Fair access to opportunity
Inclusive recruitment and development help talented people from every background advance.
Cohesion and unity
Inclusive leaders help organisations in Costa Rica create positive social impact.
The Knowles leadership approach
From Insight to Impact
Six steps move leaders from understanding their own outlook to embedding inclusion in policy and practice, giving them a repeatable way to turn values into visible action.
Inclusive leadership in action
- 1. AwarenessWhat shapes how I see others?
- 2. BiasWhat am I missing?
- 3. VoiceWho is not being heard?
- 4. AccessIs opportunity open to all?
- 5. BelongingDo all feel welcome?
- 6. ProgressIs anything really changing?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
More Innovation
Fuel creativity and problem-solving with diverse voices.
Stronger Team Performance
Help cross-functional, mixed teams collaborate and lift productivity.
Wider Talent Pool
Attract and keep top talent from diverse backgrounds.
Fairer Practices
Lower the risk of discrimination with clear, proactive measures.
Better Relationships
Strengthen ties with clients, customers and stakeholders.
A Culture of Belonging
Let people bring their authentic selves and feel they belong.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages progress from understanding diversity and its many forms, to leading inclusively in everyday interactions, to embedding inclusion in systems, with workshops and experiential learning throughout.
- Unit 1
Forms of Diversity
- Appreciate the full range of identities and experiences in a team.
- Consider how overlapping identities affect what people face.
- Describe how diversity, equity and inclusion differ.
- Unit 2
The Case for Inclusion
- Relate inclusion to productivity and problem-solving.
- Assess how discrimination harms people and performance.
- Persuade colleagues who see little value in it.
- Unit 3
Unconscious Bias
- Explore how unconscious bias develops.
- Detect bias in how people are judged and chosen.
- Address unconscious bias in decision-making processes.
- Unit 4
Cultural Competence
- See how culture influences working styles and expectations.
- Collaborate respectfully with people of every background.
- Adjust how you lead without falling into stereotypes.
- Unit 5
Inclusive Language
- Run idea-sharing sessions that involve everyone.
- Use words that make everyone feel welcome.
- Seek constructive feedback from diverse colleagues.
- Unit 6
Equitable Decisions
- Make decision-making processes inclusive.
- Judge people by consistent, visible standards.
- Ask diverse stakeholders for their views.
- Unit 7
Bridging Differences
- Recognise friction across functions and cultures.
- Create space for open dialogue and honest feedback.
- Work through conflict so all sides are respected.
- Unit 8
Allyship
- Practise bystander intervention when someone is targeted.
- Stand up for colleagues from under-represented groups.
- Use your role to champion inclusion initiatives.
- Unit 9
Inclusive Policies
- Draft clear policies for reporting discrimination and bias.
- Introduce flexible work policies that suit diverse needs.
- Build inclusion into performance evaluations.
- Unit 10
Fair Hiring and Growth
- Develop inclusive recruitment and hiring practices.
- Offer career development opportunities to all employees.
- Mentor and support under-represented staff.
- Unit 11
Culture of Belonging
- Lead by example in championing inclusion.
- Celebrate diverse achievements and contributions.
- Hold a zero-tolerance line on harassment.
- Unit 12
Measuring Progress
- Assess the impact of inclusion on key performance metrics.
- Ask employees and stakeholders for honest feedback.
- Commit to your own plan for inclusive leadership.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Dimensions of diversity
Morning break
The case for inclusion
Lunch
Unconscious bias
Cultural competence
Afternoon break
Inclusive communication
Day one reflection
Close
Recap and goals for the day
Equitable decisions
Morning break
Bridging differences and allyship
Lunch
Inclusive policies
Fair hiring and growth
Afternoon break
Culture of belonging and measuring progress
Personal inclusion action plan
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Participants apply each idea to real practice: they review decisions, evaluations and policies for bias, practise intervening and inviting feedback, and plan improvements, through experiential activities based on situations leaders in Costa Rica encounter.
Bias Checks
Look for unconscious bias in a real hiring or evaluation decision.
Inclusive Meetings
Run a problem-solving session that draws in every perspective.
Policy Review
Review a reporting or flexible-work policy and improve it.
Perspective Swaps
Discuss one issue with peers whose experiences differ from yours.
Who should attend
Designed for leaders of diverse teams and communities.
For leaders who want to champion diversity and drive positive change in their organisations, from executives and HR professionals shaping policy to managers, community leaders, educators and emerging leaders who work with diverse teams and stakeholders.
- ExecutivesEmbed inclusion in organisational culture.
- Team LeadersHelp diverse teams collaborate well.
- HR ProfessionalsMake recruitment and evaluation fair.
- Community LeadersDrive social impact with local partners.
- EducatorsBuild classrooms where all belong.
- Emerging LeadersLead inclusively from your first role.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Costa Rica, online or a mix of both.
In-Person Training
Delivered at your organisation in Costa Rica or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience is required. The course suits leaders at every level and works especially well for groups that mix backgrounds and roles.
No formal prerequisites
Open to anyone who wants to lead more inclusively.
All experience levels
From emerging leaders to senior executives.
Designed for mixed groups
A varied group brings the very differences the course explores.
Open to other views
Come ready to question assumptions, including your own.
Course framework
A structured approach to developing leaders.
The framework takes participants through a cycle: understand diversity and bias, practise inclusive behaviour, reflect on their own assumptions and then embed what they learn in their organisation’s culture.
Practical and Actionable
Measures and habits ready for immediate use.
Relevant to Costa Rica
Grounded in the organisations and stakeholders leaders in Costa Rica serve.
Respectful Dialogue
Open dialogue where people can speak honestly.
The inclusive leadership cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Recognise bias
Notice where unconscious bias shapes your judgement and your team’s processes.
- 02
Work across cultures
Collaborate across cultures and identities with respect and understanding.
- 03
Draw out every voice
Facilitate sessions where every person contributes.
- 04
Decide fairly
Use clear, consistent standards in people decisions.
- 05
Remove barriers
Examine policies and recommend more inclusive versions.
- 06
Build belonging
Foster belonging so people can be their authentic selves.
Inclusion means people can bring their whole, authentic selves to work and be valued for it.
Example exercises and tools
Learn by doing.
Exercises, tools and realistic scenarios help participants examine their own assumptions and turn inclusive values into daily action.
Experiential activities give participants situations a leader in Costa Rica might face: a San José team where a colleague witnesses an offensive comment and is unsure whether to step in, a client-facing unit in Heredia that reflects only part of the customer base, or an Alajuela office whose performance reviews never mention how managers treat people. They agree on a fair response, practise it and commit to one change at work.
Identity Mapping
Map your identities and see how they shape your view of others.
Bias Spotting
Check sample adverts and reviews for biased wording.
Inclusion Audit
Assess your team for voice, access and belonging.
Speak-Up Practice
Rehearse stepping in as a bystander.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants use the learning in organisations and communities in Costa Rica, from how a team solves problems together to how talent is hired, evaluated and developed.
- RecruitmentHire with inclusive practices.
- Team MeetingsDraw in every perspective.
- Cross-Cultural WorkBuild cross-functional ties.
- People DecisionsEvaluate performance fairly.
- Workplace PoliciesOffer flexible ways of working.
- Talent DevelopmentDevelop careers for all.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Costa Rica or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Costa Rica
Adapting the programme for Costa Rican organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Costa Rica.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Costa Rica and worldwide.
We deliver this programme in Costa Rica and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Costa Rica.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, the communication strategies are practical enough to be used immediately in our everyday project work.
Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations
Yes, particularly for beginners who need a clear, structured way to start organizing workplace information.
Yes, because it serves as a helpful reminder to prioritize mental well-being alongside daily targets.
Yes, definitely. because it offers highly practical insights that help you navigate your role and better manage relationships within your team.
Yes definitely, since it teaches a fresh, highly constructive approach to problem-solving and team collaboration.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It develops leaders who can run diverse teams fairly: challenging unconscious bias, working across cultures, inviting every voice and embedding inclusion in policies and evaluations, applied to organisations in Costa Rica.
What topics does the course cover?
Twelve units in three stages: understanding diversity (forms of diversity, the case for inclusion, unconscious bias, cultural competence), leading inclusively (inclusive language, equitable decisions, bridging differences, allyship) and building inclusive systems (inclusive policies, fair hiring and growth, culture of belonging, measuring progress).
Who should attend this course?
Executives, HR professionals, team leaders, community leaders, educators and emerging leaders who want to champion diversity and lead inclusive teams.
Is the course suitable for new or first-time leaders?
Yes. Newer leaders build inclusive habits from the start, and experienced leaders reassess how their teams, policies and evaluations treat people.
Is the course practical or theory-based?
Strongly practical. Participants review real decisions and policies for bias, practise bystander intervention and inclusive facilitation, and discuss cases openly.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Costa Rica?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Identity mapping, reviewing sample adverts and appraisals, team inclusion assessments, policy reviews, problem-solving sessions and bystander rehearsals, with feedback.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Costa Rican context?
Yes. It is run for leaders in Costa Rica who want fair, inclusive teams, and the discussions and case studies are shaped around the organisations and stakeholders participants work with.
Which cities in Costa Rica can the course be delivered in?
We can deliver it in cities across Costa Rica, including San José, Alajuela, Cartago, Heredia, Limón, Puntarenas and Liberia, and other cities on request. We also offer a full range of leadership courses in Costa Rica.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Costa Rica. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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