Corporate leadership training
Performance Management Training Course in Costa Rica
Give your managers a structured way to plan, monitor and evaluate performance, setting measurable goals, delivering meaningful feedback and handling underperformance with confidence, so daily work serves the strategy and reviews stay consistent, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Costa Rica - For managers, supervisors
and HR professionals
Course overview
What Is Performance Management?
Performance management is a structured approach that keeps employees’ activities and outputs aligned with strategic objectives: planning what good work is, monitoring it, supporting improvement and evaluating it consistently. This course develops the skills each stage needs: linking goals to strategy, setting KPIs and standards, check-ins, coaching, managing performance gaps and structured appraisals that lead to growth.
Real-world scenarios and exercises let participants set measurable goals and KPIs for their own teams and practise the feedback and evaluation conversations that leaders in Costa Rica hold.
For team leaders, supervisors, managers, executives and HR professionals in Costa Rica, the course offers a structured way to plan, monitor and evaluate performance with fairness and consistency, so employees’ day-to-day work stays aligned with strategic objectives and teams remain motivated.
Why it matters
Why Performance Management Matters in Costa Rica
Organisations in Costa Rica need employees’ activities to support their strategic objectives. Managers who plan performance with care, monitor it consistently and evaluate it fairly build a results-driven workplace where people stay engaged.
Unclear goals waste effort
Without measurable goals, effort drifts away from the outcomes the organisation needs.
Fairness drives commitment
Engagement holds when people see evaluations as fair and consistent.
Problems grow if ignored
Underperformance left alone drags down motivation across the team.
Keeping the best people
Valuing people’s results helps organisations in Costa Rica retain their best staff.
The Knowles leadership approach
From Insight to Impact
Performance is managed here as a continuous review cycle, not an annual formality, through six steps managers apply with every employee, beginning with measurable goals and ending with recognition.
Performance management in action
- 1. PlanWhat does good look like?
- 2. MeasureHow will we know?
- 3. MonitorAre we on track?
- 4. CoachWhat support is needed?
- 5. AppraiseHow did it really go?
- 6. RecogniseWhat deserves reward?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Aligned Effort
Keep employees’ activities aligned with strategic objectives.
Measurable Results
Monitor performance against measurable standards.
Honest Conversations
Meaningful feedback becomes part of the normal working week.
Fairer Appraisals
Evaluate employees in a structured, consistent way.
Talent Retained
Show staff that strong results are noticed.
Continuous Improvement
Close gaps early and support continuous growth.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages lead from planning performance and setting standards, to monitoring and coaching through the year, to structured evaluation, recognition and development, with real-world scenarios and exercises throughout.
- Unit 1
Performance Cycle
- Learn the core principles and frameworks of a continuous review cycle.
- Separate the responsibilities of employee, manager and HR.
- Assess how well your present system plans and evaluates work.
- Unit 2
Aligned Goals
- Align personal and team goals with strategic objectives.
- Set measurable SMART goals for every role.
- Discuss and agree goals with the people who will own them.
- Unit 3
Setting KPIs
- Set KPIs that reflect the results that really count.
- Weigh outputs alongside the behaviours that produce them.
- Steer away from measures that invite the wrong behaviour.
- Unit 4
Clear Standards
- Write performance standards for below, at and above expectations.
- Express each standard in observable, measurable terms.
- Apply standards consistently across every role.
- Unit 5
Tracking Progress
- Monitor performance against goals, KPIs and standards.
- Keep straightforward records of performance all year.
- Recognise early when someone is falling short.
- Unit 6
Regular Check-ins
- Hold brief, structured progress conversations often.
- Update priorities and goals as organisational needs evolve.
- Help employees take responsibility for their performance.
- Unit 7
Coaching to Improve
- Deliver feedback that is constructive and meaningful.
- Use coaching methods to help people improve.
- Agree practical steps and support for improvement.
- Unit 8
Underperformance
- Understand what is causing a performance gap.
- Address issues early, with respect and fairness.
- Use improvement plans with measurable milestones.
- Unit 9
Fair Appraisals
- Prepare structured appraisals and lead them with confidence.
- Rate performance on evidence, not memory.
- Compare self-assessments with your own view in open discussion.
- Unit 10
Rating Without Bias
- Spot halo, recency and other rating errors before they settle.
- Calibrate your ratings with colleagues to keep them consistent.
- Share each rating with a clear, respectful explanation.
- Unit 11
Recognising Results
- Thank strong performers promptly and specifically.
- Make reward decisions on performance evidence.
- Use recognition beyond pay to keep motivation up.
- Unit 12
Development Plans
- Translate evaluation results into development plans.
- Plan the next cycle’s learning goals and support.
- Draft a practical plan for your own team’s performance.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
The performance cycle
Morning break
Aligned goals
Lunch
Setting KPIs
Clear standards
Afternoon break
Tracking progress
Day one reflection
Close
Recap and goals for the day
Regular check-ins
Morning break
Coaching to improve
Lunch
Underperformance
Fair appraisals and rating without bias
Afternoon break
Recognising results and development plans
Team performance action plan
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Participants practise each stage on their own team, setting measurable goals and KPIs, rehearsing check-ins and structured evaluations and preparing for underperformance, through real-world scenarios that mirror situations leaders in Costa Rica handle.
KPI Workshop
Set measurable goals and KPIs for your own team’s roles.
Rating Calibration
Evaluate sample cases and check your consistency with peers.
Appraisal Practice
Hold a structured practice appraisal with an observer’s feedback.
Improvement Plans
Plan fair, structured support for an underperforming employee.
Who should attend
Designed for leaders who manage others’ performance.
Relevant to anyone who sets goals for others, evaluates their work or keeps the system running, from managers, executives, team leaders and supervisors to HR professionals and employees preparing for a first management role.
- Mid-Level ManagersKeep the review cycle consistent across teams.
- SupervisorsPlan expectations and give meaningful feedback.
- Team LeadersMonitor progress and coach their team.
- HR ProfessionalsBuild structured, consistent evaluation systems.
- Talent SpecialistsLink evaluations to growth and retention.
- Aspiring LeadersPrepare to manage others’ results.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Costa Rica, online or a mix of both.
In-Person Training
Delivered at your organisation in Costa Rica or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience is required. The course suits new and experienced managers and HR staff alike, and works well for mixed groups.
No formal prerequisites
Open to anyone who manages or supports performance.
All experience levels
From aspiring leaders to senior managers.
Designed for mixed groups
Managers and HR staff see the process from both sides.
Bring your own forms
Bring your current goals, KPIs or appraisal forms if you can.
Course framework
A structured approach to developing leaders.
Our framework takes participants round a learning cycle: understanding how performance is planned, monitored and evaluated, practising the key conversations, reflecting on feedback and applying it with their own team.
Practical and Actionable
Measurable goals and plans participants can apply at once.
Relevant to Costa Rica
Shaped by the needs of organisations in Costa Rica as they evolve.
Fair and Evidence-Based
Every tool is built on consistent, objective evidence.
The performance learning cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Set clear goals
Set measurable SMART goals aligned with strategic objectives.
- 02
Measure what matters
Set KPIs that reflect genuine performance and monitor them regularly.
- 03
Hold regular check-ins
Hold structured progress conversations that keep work aligned.
- 04
Address weak results
Handle performance issues early and with confidence.
- 05
Appraise fairly
Conduct structured appraisals on solid evidence.
- 06
Develop your people
Use evaluation results to recognise and grow your people.
When feedback is regular and meaningful, the appraisal becomes a summary, not a shock.
Example exercises and tools
Learn by doing.
Practical tools, exercises and real-world scenarios help participants plan performance, monitor results and handle the conversations a structured approach depends on.
Real-world scenarios and exercises let participants test each tool on situations a manager in Costa Rica could face: turning a strategic objective into measurable goals for a support team, keeping a capable but demotivated employee engaged, or preparing a structured evaluation that is consistent across a department. Participants plan their approach, practise it and agree how to adapt it to their own workplace.
Goal Cascade
Follow a strategic objective down to the goals of one employee.
KPI Scorecard
Draft a compact set of KPIs for a single role.
Bias Check
Catch halo, recency and leniency errors in a sample of ratings.
Appraisal Script
Outline an appraisal’s opening, evidence and agreed next steps.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants apply the tools in organisations in Costa Rica, from a monthly conversation with one employee to the structured evaluation of an entire department.
- Annual AppraisalsHold structured, fair evaluations.
- Goal SettingSet targets aligned with strategy.
- Monthly Check-insKeep work aligned.
- UnderperformanceAddress gaps with confidence.
- Reward DecisionsRecognise results fairly.
- Team DashboardsMonitor KPIs in one place.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Costa Rica or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Costa Rica
Adapting the programme for Costa Rican organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Costa Rica.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Costa Rica and worldwide.
We deliver this programme in Costa Rica and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Costa Rica.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, the communication strategies are practical enough to be used immediately in our everyday project work.
The most useful aspects were learning about active listening, empathy, and adopting a growth mindset. The case studies and brainstorming sessions provided practical ideas for managing remote and hybrid teams, building rapport, and leading effectively.
Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations
Learning how to translate high-level company strategy into clear, measurable operational targets for our teams.
Yes, since learning how to think critically is essential for both daily work tasks and personal decision-making.
Yes, I would recommend this training to my colleagues. Understanding these structured recovery methods provides great tools for managing stress.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It gives managers a structured approach to performance: setting measurable goals and KPIs aligned with strategy, monitoring progress, coaching, managing underperformance and conducting fair, consistent appraisals, applied to situations in Costa Rica.
What topics does the course cover?
Twelve units in three stages: setting expectations (performance cycle, aligned goals, setting KPIs, clear standards), managing performance (tracking progress, regular check-ins, coaching to improve, underperformance) and appraising and rewarding (fair appraisals, rating without bias, recognising results, development plans).
Who should attend this course?
Managers and executives, team leaders and supervisors, HR professionals and talent specialists, plus employees preparing to lead, who set goals for others or evaluate their work.
Is the course suitable for new or first-time leaders?
Yes. It suits people taking on their first evaluations as well as experienced managers and HR professionals strengthening an existing system.
Is the course practical or theory-based?
Practical throughout. Participants set measurable goals and KPIs for their own team, check rating consistency with peers and rehearse check-ins and appraisals.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Costa Rica?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Goal cascades, KPI sets, rating calibration, bias checks, structured appraisal practice and improvement planning, built on real-world scenarios with feedback throughout.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Costa Rican context?
Yes. It is delivered for organisations in Costa Rica, and participants apply the structured tools to the goals, evaluations and teams in their own workplace.
Which cities in Costa Rica can the course be delivered in?
We can deliver it in cities across Costa Rica, and in other locations on request. We also offer a full range of leadership courses in Costa Rica.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Costa Rica. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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