Corporate leadership training
Leadership in Operations Management Training Course in Indonesia
Give operations leaders the tools to lift efficiency and productivity: trace processes and their bottlenecks, eliminate waste, analyse root causes, keep quality, supply and inventory on track, and inspire teams to keep innovating, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Indonesia - For operations managers
and supervisors
Course overview
What Is Leadership in Operations Management?
Leadership in operations management means guiding both the processes that produce an organisation’s goods and services and the teams who run them. This course explains the principles of operations management, works through lean, Six Sigma, DMAIC and kaizen, addresses supply chains, inventory and quality control, and builds the communication and change skills that keep improvements going.
Hands-on exercises, case studies and group projects let participants map bottlenecks, analyse root causes and draft improvement plans, using operational scenarios that leaders in Indonesia will recognise.
Shaped for Indonesia’s rapidly evolving business landscape, the course gives operations leaders practical ways to drive efficiency, innovation and productivity. Process optimisation, supply chain management and quality control are tailored to the needs of the Indonesian market, alongside the communication and motivation skills that help leaders bring their teams through change.
Why it matters
Why Operations Leadership Matters in Indonesia
In a rapidly evolving business landscape, organisations in Indonesia need operations that are efficient, adaptable and well led. Leaders who optimise processes and build a culture of continuous improvement help them grow sustainably.
Efficiency counts
Bottlenecks, idle resources and duplicated effort eat into budgets and slow growth.
Quality builds trust
Steady quality wins repeat business and keeps rework costs down.
Reliable supply
Dependable suppliers and balanced inventory keep goods moving to customers.
Improvement that lasts
Continuous improvement helps organisations in Indonesia adapt and grow.
The Knowles leadership approach
From Insight to Impact
Six steps, adapted from lean and Six Sigma, take participants from understanding how a process truly performs to fixing its weak points and holding on to the gains, a cycle any team can apply to its next challenge.
Operations leadership in action
- 1. MapHow does the work flow?
- 2. MeasureWhere are we losing?
- 3. AnalyseWhat is the root cause?
- 4. ImproveWhat will we change?
- 5. StandardiseHow do we hold gains?
- 6. EngageIs the team on board?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Faster, Leaner Processes
Processes free of bottlenecks, duplicated effort and avoidable waits.
Consistent Quality
Products and services that meet the standard every time.
Smoother Supply
Stronger working links with suppliers and logistics partners.
Leaner Stock
Stock levels that support demand and protect the budget.
Engaged Teams
Teams that bring ideas forward and own the results.
Lasting Improvement
Successful changes become the normal way of working.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units across three stages move from understanding how operations work, to raising efficiency and quality, to leading diverse teams that sustain continuous improvement.
- Unit 1
Process Mapping
- Use process mapping tools to follow work end to end.
- Locate bottlenecks and inefficiencies along the way.
- Measure the gap between real and intended practice.
- Unit 2
Key Measures
- Select KPIs for spending, quality, turnaround and delivery.
- Collect and analyse data to inform decisions.
- Track performance on dashboards and reports.
- Unit 3
Lean Thinking
- Apply lean management techniques to streamline work.
- Spot the forms of waste that inflate costs.
- Keep effort on what customers will pay for.
- Unit 4
Six Sigma Basics
- Solve problems in DMAIC order, from definition to control.
- Learn why inconsistent processes create defects.
- Let figures, not hunches, decide how a process is doing.
- Unit 5
Finding Root Causes
- Question each symptom with the five whys.
- Lay out suspected causes on a fishbone chart.
- Verify a cause with evidence before acting on it.
- Unit 6
Quality Control
- Set clear quality targets for every stage of a process.
- Check work as it happens rather than only at the end.
- Fix defects fast and close the gaps that let them through.
- Unit 7
Supply Chain Flow
- Understand how sourcing, operations and customers interlink.
- Build reliable relationships with key suppliers.
- Use scenario planning to prepare for supply disruption.
- Unit 8
Inventory Control
- Keep stock in line with demand and budget limits.
- Reduce surplus and obsolete items without running short.
- Review inventory regularly with simple tracking tools.
- Unit 9
Frontline Teams
- Share clear priorities with the team as each shift starts.
- Encourage cross-functional collaboration between shifts.
- Handle workplace conflict before it disrupts output.
- Unit 10
Motivating Teams
- Build trust by recognising good work.
- Invite the team to solve problems they see first-hand.
- Lead diverse, multicultural teams fairly and inclusively.
- Unit 11
Making Change Stick
- Explain clearly why a new way of working is needed.
- Standardise the new method and train everyone on it.
- Monitor results to keep improvements from slipping.
- Unit 12
Kaizen Culture
- Use kaizen to build a habit of small, regular gains.
- Give teams time, tools and support to innovate.
- Share what works across teams and locations.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Process mapping
Morning break
Key measures
Lunch
Lean thinking
Six Sigma basics
Afternoon break
Finding root causes
Day one reflection
Close
Recap and goals for the day
Quality control
Morning break
Supply chain and inventory
Lunch
Frontline teams
Motivating teams and making change stick
Afternoon break
Building a kaizen culture
Operations improvement action plan
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Hands-on exercises, group projects and case studies turn each topic into practice, from mapping a bottleneck to stretching a tight budget, as operations leaders in Indonesia must.
Waste Hunt
List the wasted steps in a mock process and what they cost.
Root Cause Drill
Dig into a recurring fault until its real cause shows.
Inventory Scenario
Plan stock for a product with unpredictable demand.
Improvement Pitch
Present a change proposal and gain the team’s support.
Who should attend
Designed for people who run operations.
Built for operations managers, supply chain managers, quality control specialists and business analysts, and for any professional who wants to lead operations more effectively and grow into larger leadership roles.
- Operations ManagersOptimise processes and team performance.
- Production ManagersBoost productivity without losing quality.
- Supply Chain LeadsBalance supply, stock and budget.
- Quality ManagersMake quality control routine.
- SupervisorsKeep shift teams focused and motivated.
- Support FunctionsUse operational data in their own work.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Indonesia, online or a mix of both.
In-Person Training
Delivered at your organisation in Indonesia or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience of lean or Six Sigma is required. The course suits new and experienced leaders alike and works well for mixed groups.
No formal prerequisites
Open to anyone who leads or depends on operational processes.
All experience levels
From supervisors to operations directors.
Designed for mixed groups
Operations and support staff see a process from each side.
Bring a real process
Bring a process from your workplace that needs improving.
Course framework
A structured approach to developing leaders.
The framework is a repeatable learning loop: investigate a real process, trial a change, measure its effect and bring the lessons back into the participant’s own organisation.
Practical and Actionable
Techniques ready for use in the next shift, meeting or review.
Relevant to Indonesia
Tailored to the operational needs of the Indonesian market.
Improvement Mindset
Reflection on how leaders model adaptability and innovation.
The operations improvement cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Map processes
Map the flow of work and find its bottlenecks.
- 02
Cut waste
Apply lean techniques to remove avoidable waste.
- 03
Solve root causes
Use root cause analysis to fix problems for good.
- 04
Control quality
Put standards and checks in place that block defects.
- 05
Balance supply
Plan supply and inventory around expected demand.
- 06
Sustain improvement
Hold gains and build a culture of continuous improvement.
Lasting efficiency comes from teams that look for a better way every day.
Example exercises and tools
Learn by doing.
Practical exercises, tools and realistic scenarios help participants trace inefficiencies, solve problems at their root and lead their teams in making improvements last.
Hands-on exercises and group projects reflect the market operations leaders in Indonesia work in, from a distribution route where deliveries keep running late to a budget that no longer covers the resources a line needs. Participants map the problem, weigh short-term fixes against long-term goals and agree how they will lead their teams through the change, then apply the same tools in their own roles.
Value Stream Map
Follow one process from order to delivery and mark each delay and wasted step.
Fishbone Diagram
Arrange the suspected causes of a problem into categories.
Five Whys
Keep questioning a fault until you reach its source.
Huddle Board
Create a board of the KPIs the team reviews each day.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants carry the tools into organisations across Indonesia, from factory lines and distribution centres to supplier partnerships and customer service.
- Production LinesIncrease output without extra waste.
- WarehousingMatch stock to what customers order.
- Supplier ManagementBuild dependable sourcing.
- Quality ChecksFind faults before customers do.
- Service DeliveryStreamline customer-facing processes.
- Daily HuddlesReview metrics at the start of shifts.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Indonesia or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Indonesia
Adapting the programme for Indonesian organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Indonesia.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Indonesia and worldwide.
We deliver this programme in Indonesia and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Indonesia.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, particularly for beginners who need a clear, structured way to start organizing workplace information.
Yes definitely, since it teaches a fresh, highly constructive approach to problem-solving and team collaboration.
Yes, I would recommend this training to my colleagues. Understanding these structured recovery methods provides great tools for managing stress.
The most useful aspects were learning about active listening, empathy, and adopting a growth mindset. The case studies and brainstorming sessions provided practical ideas for managing remote and hybrid teams, building rapport, and leading effectively.
Yes, I definitely would. The program teaches you exactly how to approach closing deals and handle tough discussions with confidence.
Yes definitely. Gaining a deep understanding of structured mentoring models is incredibly beneficial for anyone stepping into a leadership role.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It develops leaders who optimise operations: mapping processes, using lean, Six Sigma and DMAIC, analysing root causes, managing quality, supply chains and inventory, and leading teams through change, applied to organisations in Indonesia.
What topics does the course cover?
Twelve units in three stages: seeing the operation (process mapping, key measures, lean thinking, Six Sigma basics), improving performance (finding root causes, quality control, supply chain flow, inventory control) and leading operations teams (frontline teams, motivating teams, making change stick and kaizen culture).
Who should attend this course?
Operations managers, supply chain managers, quality control specialists, business analysts and other professionals who lead or support operational teams.
Is the course suitable for new or first-time leaders?
Yes. Newer leaders gain structured tools and a clear process, while experienced managers deepen their ability to lead change and continuous improvement.
Is the course practical or theory-based?
Practical above all. Hands-on exercises and group projects let participants apply each tool straight away, from mapping a bottleneck to planning stock for uncertain demand.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Indonesia?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Process mapping, waste spotting, five whys and fishbone sessions, stock-planning scenarios, KPI board design, change proposals and individual action plans.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Indonesian context?
Yes. Its process, supply chain and quality content is tailored to the Indonesian market, and its exercises reflect what operations leaders face in a rapidly evolving business landscape.
Which cities in Indonesia can the course be delivered in?
We can deliver it in cities across Indonesia, including Jakarta, Surabaya, Bandung, Bekasi, Medan, Tangerang and Depok, and other cities on request. We also offer a full range of leadership courses in Indonesia.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Indonesia. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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