Corporate leadership training
Emotional Intelligence in Leadership Training Course in Vietnam
Prepare your leaders to connect with people on an emotional level, keep their balance in challenging times, weigh logic and emotion together and turn empathy into trust, so teams grow more cohesive, motivated and productive, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Vietnam - For executives, managers
and aspiring leaders
Course overview
What Is Emotional Intelligence in Leadership?
Emotional intelligence in leadership means knowing what you and others feel and using that knowledge to guide people well. The course explores its five components, self-awareness, self-regulation, motivation, empathy and social skill, and builds the emotional acumen leaders need to inspire their teams, communicate clearly, settle disputes and reach balanced decisions.
Theory is paired with practical exercises and discussions, so participants rehearse staying present under pressure, taking another person’s perspective and sharing honest feedback in real-world scenarios leaders in Vietnam handle.
Vietnam’s vibrant, rapidly changing business environment asks leaders to do more than manage: they need to connect with their teams on an emotional level. The course helps them understand and manage emotions, listen with empathy and stay composed in challenging times, building cohesive teams and a positive workplace culture.
Why it matters
Why Emotional Intelligence Matters in Vietnam
As business in Vietnam changes quickly, leadership depends on more than strategy and decisions. Leaders who understand emotions, their own and their team’s, create trust and openness, keep morale high and hold teams together through pressure.
Stronger working relationships
Connecting with people on an emotional level creates the trust and openness good teamwork needs.
Clear thinking under pressure
Emotional stability lets leaders stay level-headed and decide soundly in difficult times.
A healthier team climate
When people feel valued and heard, morale climbs and collaboration and respect follow.
Leading people through change
Agile, steady leaders keep teams in Vietnam cohesive while conditions change quickly.
The Knowles leadership approach
From Insight to Impact
A six-step cycle takes participants from catching their own emotions to reading the people around them, answering with care and looking back to learn, a pattern they can repeat in any part of their working day.
Emotional intelligence in action
- 1. NoticeWhat am I feeling, and why?
- 2. PauseHow should I respond?
- 3. UnderstandWhat are they feeling?
- 4. ConnectHave I really listened?
- 5. RespondWhat helps right now?
- 6. ReflectWhat will I do differently?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Stronger Self-Awareness
Leaders chart their emotional patterns and see the impact on people around them.
Calmer Under Pressure
Remain calm and composed in tough moments, so choices stay sound.
Empathetic Leadership
Take each team member’s viewpoint and offer the right support.
Better Conflict Handling
Spot early signs of disagreement and resolve disputes constructively.
More Engaged Teams
Raise morale and productivity by celebrating successes.
An Inclusive Culture
Cultivate a collaborative workplace where every team member feels valued and heard.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages build from emotional self-knowledge to understanding colleagues and then to managing relationships, blending theory with practical exercises so participants can apply each skill in real-world scenarios.
- Unit 1
Emotional Awareness
- Identify what prompts your emotional reactions at work.
- Chart your emotions to see their patterns and effect on your team.
- Build a habit of daily self-reflection.
- Unit 2
Self-Regulation
- Stay present and calm with mindfulness practices.
- Develop emotional agility as circumstances shift.
- Keep your emotional balance when tension builds.
- Unit 3
Values and Integrity
- Identify the values you want others to see in you.
- Align personal aspirations with organisational objectives.
- Demonstrate emotional intelligence through your own example.
- Unit 4
Staying Resilient
- Recognise the high-pressure moments that strain you most.
- Apply coping mechanisms that reduce and manage stress.
- Hold a constructive outlook when adversity strikes.
- Unit 5
Empathy in Action
- Engage fully with others through active listening.
- Interpret body language and use your own with care.
- Look at a situation through a colleague’s eyes.
- Unit 6
Motivating Others
- Cultivate intrinsic motivation and enthusiasm in your team.
- Help each person link their goals to the team’s.
- Keep the team motivated when obstacles appear.
- Unit 7
Inclusive Teams
- Explore how different viewpoints strengthen team cohesion.
- Notice where bias may creep into everyday choices.
- Make sure every team member feels valued and heard.
- Unit 8
Adapting Your Style
- Explore emotionally intelligent styles of leadership.
- Read the emotional climate before choosing your approach.
- Tailor your support to the needs of each team member.
- Unit 9
Constructive Feedback
- Deliver clear, concise feedback that people can act on.
- Accept constructive feedback with an open mind.
- Use feedback conversations to build trust and growth.
- Unit 10
Managing Conflict
- Recognise early signs of disagreement and their sources.
- Prevent misunderstandings with proactive communication.
- Mediate towards mutually beneficial solutions.
- Unit 11
Building Trust
- Create an environment where team members feel valued.
- Keep communication channels honest and open.
- Set up support systems for team well-being.
- Unit 12
Developing Others
- Help team members grow their emotional intelligence.
- Develop the people who could lead after you.
- Map out your continued development after the course.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Emotional awareness
Morning break
Self-regulation under pressure
Lunch
Values and integrity
Resilience and stress
Afternoon break
Empathy in action
Day one reflection
Close
Recap and goals for the day
Motivating others
Morning break
Inclusion and adapting your style
Lunch
Constructive feedback
Managing conflict and building trust
Afternoon break
Developing emotional intelligence in others
Personal action plan and next steps
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Concepts are turned into practice: participants map their own emotions, role-play sensitive conversations and work through scenarios shaped by the pressures leaders in Vietnam face, practising calm, perspective taking and collaborative problem-solving.
EI Self-Assessment
Map your emotional patterns and pick the skills you want to build.
Empathy Role-Plays
Take a colleague’s perspective and respond so they feel supported.
Pressure Scenarios
Balance logic and emotion to decide well in a demanding scenario.
Feedback Practice
Share a difficult message clearly, concisely and kindly.
Who should attend
Designed for leaders who work through people.
It is designed for executives, managers, team leaders, entrepreneurs and emerging leaders who want to go beyond managing tasks and connect with their people, creating a supportive, emotionally intelligent work culture.
- ExecutivesSet a calm, emotionally aware tone across the business.
- Middle ManagersStay balanced under pressure from all sides.
- Team LeadersHold the team together and prevent friction.
- EntrepreneursNetwork and keep strong professional relationships.
- EducatorsUnderstand and encourage colleagues and learners.
- Aspiring LeadersBuild emotional acumen ahead of a first role.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Vietnam, online or a mix of both.
In-Person Training
Delivered at your organisation in Vietnam or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience is required. The course suits new and experienced leaders alike and works well for mixed groups.
No formal prerequisites
Open to anyone who wants to lead with greater emotional intelligence.
All experience levels
From aspiring leaders to senior executives.
Designed for mixed groups
Participants from different roles share perspectives and practise together.
Ready to reflect
Come ready to look honestly at how you react under pressure.
Course framework
A structured approach to developing leaders.
Participants move through a learning cycle: make sense of an emotion, rehearse a new response, reflect on how it went and bring the lesson back to the people they lead.
Practical and Actionable
Methods you can use with your team from the next working day.
Relevant to Vietnam
Built around leading teams in Vietnam’s rapidly changing business landscape.
Self-Discovery
Daily reflection that deepens self-awareness and confidence.
The emotional intelligence cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Know your emotions
Recognise your emotions and triggers and understand their impact on others.
- 02
Manage your reactions
Apply mindfulness and coping techniques that keep you calm and clear under pressure.
- 03
Read people accurately
Take others’ perspectives and support them with empathy.
- 04
Give useful feedback
Exchange clear, constructive feedback with colleagues.
- 05
Handle conflict
Mediate disputes and reach mutually beneficial solutions.
- 06
Motivate others
Spark intrinsic motivation and strengthen team cohesion.
Leading well starts with connecting with people on an emotional level, not only managing what they do.
Example exercises and tools
Learn by doing.
Practical exercises and real-world scenarios help participants catch emotions as they surface and answer them in ways that keep trust and openness intact.
Practical exercises and discussions are built around situations leaders in Vietnam encounter, from heading off a misunderstanding before it turns into a dispute to keeping a team motivated when plans change suddenly. Participants chart their own emotional patterns, practise taking another person’s perspective and look ahead at how a decision will land with people, then return to work with methods ready to use.
Trigger Mapping
Trace what prompts your strongest reactions and decide how you will respond next time.
Empathy Interviews
Explore a colleague’s viewpoint and restate it until they agree.
Reframing Practice
Shift a negative thought towards a constructive outlook.
Feedback Rehearsal
Plan and practise a delicate conversation first.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants use the skills in organisations and communities across Vietnam, from individual conversations to keeping a team cohesive through stress, disagreement and rapid change.
- One-to-One MeetingsListen fully and take their viewpoint.
- Performance ReviewsCelebrate successes and coach progress.
- Team ConflictsMediate towards shared solutions.
- Under PressureWeigh logic and emotion, then act.
- Times of ChangeHelp people adapt with emotional agility.
- Team ClimateKeep the team cohesive and supported.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Vietnam or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Vietnam
Adapting the programme for Vietnamese organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Vietnam.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Vietnam and worldwide.
We deliver this programme in Vietnam and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Vietnam.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations
Yes, but you must come with an open mind to self-reflect.
The most useful aspects were learning about active listening, empathy, and adopting a growth mindset. The case studies and brainstorming sessions provided practical ideas for managing remote and hybrid teams, building rapport, and leading effectively.
Yes, particularly for beginners who need a clear, structured way to start organizing workplace information.
The course allowed me to identify the area where errors could occur and the various steps to identify and reduce the errors. Case studies were also provided to give a real-life experience instead of theoretical lessons.
Yes, because it serves as a helpful reminder to prioritize mental well-being alongside daily targets.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It develops the five components of emotional intelligence, self-awareness, self-regulation, motivation, empathy and social skill, so leaders can manage emotions, communicate clearly and resolve conflict in workplaces across Vietnam.
What topics does the course cover?
Twelve units in three stages: knowing yourself (emotional awareness, self-regulation, values and integrity, staying resilient), understanding others (empathy in action, motivating others, inclusive teams, adapting your style) and leading relationships (constructive feedback, managing conflict, building trust and developing others).
Who should attend this course?
Executives, managers, team leaders, entrepreneurs, educators and emerging leaders who want to connect with their teams and build a supportive, productive workplace.
Is the course suitable for new or first-time leaders?
Yes. Those preparing for a first leadership role learn to connect with a team, and experienced leaders strengthen how they support and motivate people.
Is the course practical or theory-based?
Practical. Theory is always paired with exercises, discussions and real-world scenarios, so participants practise managing emotions, empathy and conflict.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Vietnam?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Emotional mapping, trigger analysis, mindfulness practice, perspective-taking role-plays, mediation exercises, decision scenarios, feedback rehearsals and action planning.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Vietnamese context?
Yes. It is designed for leaders working in Vietnam’s fast-changing business environment, with practical exercises and discussions on empathy, stress, conflict and building cohesive teams.
Which cities in Vietnam can the course be delivered in?
We can deliver it in cities across Vietnam, including Ho Chi Minh City, Hanoi, Hai Phong, Da Nang, Can Tho, Bien Hoa and Hue, and other cities on request. We also offer a full range of leadership courses in Vietnam.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Vietnam. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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