Corporate leadership training
Conflict Resolution for Leaders Training Course in Vietnam
Help your leaders notice strain before it spreads, find what a disagreement is really about, keep their composure under pressure and turn opposing opinions into workable, innovative solutions, building greater unity and trust in their teams.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Vietnam - For executives, managers
and team leaders
Course overview
What Is Conflict Resolution for Leaders?
Conflict resolution for leaders is the capability to manage disagreements calmly and systematically, so differences of opinion become constructive dialogue rather than damaged relationships or stalled work. The course develops how leaders get to the root of a dispute, decide how to respond, steady emotions, mediate even-handedly and reach agreements that hold over time.
Interactive sessions built around real-world scenarios let participants practise difficult conversations, mediation and negotiation in a supportive setting, preparing them for the situations leaders in Vietnam handle.
Delivered for organisations in Vietnam, the course gives leaders practical strategies to manage and resolve conflict, from identifying root causes to handling difficult conversations with confidence, empathy and tact, so their teams become more collaborative and productive.
Why it matters
Why Conflict Resolution Matters in Vietnam
Leaders in Vietnam, as anywhere, work in high-pressure settings where disagreement is natural. Resolving it well builds trust, unity and a more productive working environment.
Different views at work
Differences of opinion are normal, and handled well they become the source of innovative solutions.
Protecting results
Time spent on lingering disputes is time lost from goals, customers and quality.
Keeping good people
Ongoing tension adds stress and wears people down, until good colleagues decide to move on.
Stronger cooperation
Composed, empathetic leaders bring greater unity to teams in Vietnam.
The Knowles leadership approach
From Insight to Impact
A six-step cycle carries participants from sensing early strain to reaching a resolution and building habits that keep the same issue away, usable for a short disagreement or a dispute that has simmered for a long time.
Conflict resolution in action
- 1. SpotWhere is tension building?
- 2. DiagnoseWhat is it truly about?
- 3. CalmHow do we lower the heat?
- 4. ExploreWhat does each side need?
- 5. AgreeWhat can both accept?
- 6. PreventHow do we stop a repeat?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Earlier Intervention
Problems are tackled at the first signs of strain, while still manageable.
Stronger Team Cohesion
Colleagues work through disagreement and come out more united.
Fairer Outcomes
Resolutions take every person’s real concerns into account.
Fewer Escalations
Fewer disputes need to go up the line to senior managers or HR.
Better Morale
A positive climate where every voice is respected.
A Culture of Respect
Consistent expectations and honest feedback keep debate respectful.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Across twelve units in three stages, participants first understand conflict, then learn to manage the conversation, and finally shape agreements and habits that keep teams working well together.
- Unit 1
Conflict Dynamics
- Name the typical sources and forms of conflict at work.
- See how tension builds when a disagreement is left alone.
- Evaluate the toll conflict takes on teams and individuals.
- Unit 2
Root Causes
- Analyse the underlying issues that lead to disputes.
- Tell if a clash concerns the work, the method or people.
- Use open questions to learn what matters to each side.
- Unit 3
Conflict Styles
- Understand the five Thomas-Kilmann approaches to conflict.
- Discover which style you reach for first and what it misses.
- Adapt your approach to what is at stake and who is involved.
- Unit 4
Power Dynamics
- Notice how authority and position shape a disagreement.
- Address the unspoken tensions in a team with tact.
- Ensure every voice is heard, including the quietest.
- Unit 5
Hearing Both Sides
- Listen to all perspectives before forming a view.
- Restate what each person said to confirm understanding.
- Show genuine concern while remaining impartial.
- Unit 6
De-escalation
- Manage your own emotions so you stay calm under pressure.
- Use active listening to bring tension down.
- Judge when to pause and resume a heated talk.
- Unit 7
Negotiating Interests
- Uncover the needs that sit behind each stated position.
- Apply creative thinking to find innovative options.
- Evaluate options fairly and select the best resolution.
- Unit 8
Mediating Disputes
- Use mediation skills to help two parties resolve a dispute.
- Prepare the meeting, agree ground rules and keep it on track.
- Let the parties design an outcome they both own.
- Unit 9
Building Consensus
- Develop collaborative ways to reach group decisions.
- Highlight what people agree on before discussing gaps.
- Ask for concerns openly so none are left unspoken.
- Unit 10
Lasting Agreements
- Confirm actions, responsibilities and timelines in writing.
- Keep each commitment precise so progress can be checked.
- Revisit agreements to make sure they hold.
- Unit 11
Repairing Trust
- Restore openness and goodwill after a disagreement.
- Recognise the impact on others and commit to a fresh start.
- Build credibility by acting with transparency and honesty.
- Unit 12
Preventing Conflict
- Establish clear, consistent expectations for behaviour.
- Open regular forums for honest feedback.
- Value diverse perspectives and contributions in daily work.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Conflict dynamics
Morning break
Root causes
Lunch
Conflict styles
Power dynamics
Afternoon break
Hearing both sides
Day one reflection
Close
Recap and goals for the day
De-escalation
Morning break
Negotiating interests
Lunch
Mediating disputes
Building consensus and lasting agreements
Afternoon break
Repairing trust
Preventing conflict and action planning
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Participants tackle real-world scenarios in a supportive environment, analysing causes, steadying emotions, mediating and agreeing next steps, in the way leaders in Vietnam would approach a live dispute.
Case Diagnosis
Work out the source of a realistic dispute step by step.
De-escalation Drills
Keep calm and bring a high-stress conversation back under control.
Mediation Role-Plays
Facilitate a resolution between two colleagues in conflict.
Consensus Exercise
Help a team with opposing opinions agree on a way forward.
Who should attend
Designed for leaders who handle disagreement.
Built for executives, managers, team leaders and anyone responsible for people who wants to manage disagreement with confidence, empathy and tact, and to turn difficult conversations into constructive dialogue.
- ExecutivesHandle high-stakes disagreements at the top.
- Department HeadsKeep cooperation strong across teams.
- Team LeadersTurn daily disagreements into dialogue.
- Project LeadersBalance competing demands from stakeholders.
- HR ProfessionalsGuide managers through difficult cases.
- Aspiring LeadersDevelop calm, confident conflict skills early.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Vietnam, online or a mix of both.
In-Person Training
Delivered at your organisation in Vietnam or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience is required. The course suits new and experienced leaders alike and works well for mixed groups.
No formal prerequisites
Open to anyone who wants to handle conflict with more confidence.
All experience levels
From aspiring leaders to senior executives.
Designed for mixed groups
Participants see a dispute from different roles and practise together.
Bring a real dispute
Bring a conflict you have faced, kept anonymous, to work on.
Course framework
A structured approach to developing leaders.
The framework moves through a simple cycle: understand the conflict, practise a better response in realistic scenarios, reflect on the result and put the lesson to work with your team.
Practical and Actionable
Methods to try in your very next challenging discussion.
Relevant to Vietnam
Grounded in the workplace realities leaders in Vietnam face.
Self-Awareness
Greater self-awareness of how you respond under strain.
The conflict resolution cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Diagnose the cause
Determine the underlying issues in a dispute and whom they affect.
- 02
Choose your approach
Decide on the conflict style best suited to the people and the problem.
- 03
Lower the temperature
Calm high-stress conversations with practical de-escalation tools.
- 04
Mediate fairly
Mediate between parties in an even-handed way.
- 05
Build agreement
Reach mutually beneficial agreements through negotiation.
- 06
Prevent repeats
Set expectations that prevent the same disputes arising again.
When disagreement meets understanding, differences of opinion can become the starting point for better ideas.
Example exercises and tools
Learn by doing.
Practical tools and real-world scenarios help participants unpick a conflict, see each person’s point of view and lead the way to a fair resolution.
Interactive sessions built around real-world scenarios let participants in Vietnam practise in a supportive environment, from preparing for a challenging discussion to calming a high-stress exchange and mediating between two colleagues. They test active listening, emotional self-management and collaborative decision-making, and leave with practical steps to use with their own teams.
Conflict Map
Plot the people, issues and underlying needs in a live dispute.
Styles Profile
Identify your natural conflict style and when to vary it.
Needs Behind Views
Look past demands to the concerns that drive them.
Agreement Draft
Draft a resolution with precise actions both sides sign up to.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants use the approach in real situations in organisations in Vietnam, from a strained conversation with one team member to tension between whole departments.
- Team DisagreementsHandle daily disagreements calmly.
- Between DepartmentsReduce tension over shared tasks.
- Difficult MeetingsKeep pressured meetings constructive.
- Resource DisputesAllocate resources even-handedly.
- Times of ChangeSupport people through uncertainty.
- Rebuilding TrustRestore trust once tension eases.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Vietnam or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Vietnam
Adapting the programme for Vietnamese organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Vietnam.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Vietnam and worldwide.
We deliver this programme in Vietnam and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Vietnam.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, since learning how to think critically is essential for both daily work tasks and personal decision-making.
Learning how to translate high-level company strategy into clear, measurable operational targets for our teams.
Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations
Yes, the strategic frameworks shared are highly practical and worth learning for career growth.
The course allowed me to identify the area where errors could occur and the various steps to identify and reduce the errors. Case studies were also provided to give a real-life experience instead of theoretical lessons.
Yes, I would recommend this training to my colleagues. Understanding these structured recovery methods provides great tools for managing stress.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It equips leaders to manage and resolve conflict effectively: identifying root causes, choosing a style, staying composed, negotiating, mediating and agreeing lasting solutions, applied to workplace disputes in Vietnam.
What topics does the course cover?
Twelve units in three stages: understanding conflict (conflict dynamics, root causes, conflict styles, power dynamics), handling the conversation (hearing both sides, de-escalation, negotiating interests, mediating disputes) and building lasting agreement (building consensus, lasting agreements, repairing trust and preventing conflict).
Who should attend this course?
Executives, managers, department heads, team leaders, project leaders, HR professionals and emerging leaders who want to handle difficult conversations with confidence and empathy.
Is the course suitable for new or first-time leaders?
Yes. Newly appointed leaders learn a systematic way to approach disputes, while experienced leaders strengthen their composure in harder situations.
Is the course practical or theory-based?
Practical above all. Short inputs on the psychology of conflict are followed by real-world scenarios, mediation role-plays and difficult-conversation practice.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Vietnam?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Root-cause analysis, a conflict styles self-assessment, active listening practice, de-escalation exercises, mediation and negotiation role-plays and action planning.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Vietnamese context?
Yes. The skills apply in any organisation in Vietnam, and the scenarios can be shaped around the situations participants bring from their own workplaces.
Which cities in Vietnam can the course be delivered in?
We can deliver it in cities across Vietnam, including Ho Chi Minh City, Hanoi, Hai Phong, Da Nang, Can Tho, Bien Hoa and Hue, and other cities on request. We also offer a full range of leadership courses in Vietnam.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Vietnam. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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