Corporate leadership training
Leadership in Operations Management Training Course in Vietnam
Prepare leaders to raise productivity in their operations: analyse workflows, eliminate waste, resolve problems at the root, keep quality, logistics and inventory under control, and inspire teams to improve continuously, through hands-on, practical learning.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Vietnam - For operations managers
and supervisors
Course overview
What Is Leadership in Operations Management?
Leadership in operations management combines two jobs: running the processes through which an organisation delivers its products and services, and inspiring the teams behind them. Participants study lean management, Six Sigma and continuous improvement, look at supply chains, logistics, inventory and quality management systems, and learn how to lead change so that improvements are adopted rather than resisted.
Interactive workshops, case studies and simulations of real operational problems let participants analyse workflows, uncover underlying causes and design improvements for challenges that leaders in Vietnam encounter.
The course gives operations leaders in Vietnam, across a range of industries, the skills to analyse workflows, strengthen logistics and quality management, and raise productivity. It combines operational methods with the leadership needed to guide teams through change, manage risk early and keep work in line with industry standards.
Why it matters
Why Operations Leadership Matters in Vietnam
Across Vietnam’s industries, operational efficiency underpins sustainable success. Leaders who can remove bottlenecks, raise quality and guide teams through change help their organisations perform in a competitive business environment.
Efficiency counts
Bottlenecks, rework and resource constraints hold back productivity and raise costs in every operation.
Quality builds trust
Dependable quality protects customer loyalty and avoids the cost of correcting errors.
Reliable supply
Efficient logistics and well-managed inventory keep materials and products arriving on time.
Improvement that lasts
Teams that improve continuously help organisations in Vietnam stay competitive as they grow.
The Knowles leadership approach
From Insight to Impact
Participants work through a six-step improvement cycle drawn from lean and Six Sigma, moving from an honest picture of how work flows today to a better method the team adopts and keeps, ready to repeat on any process.
Operations leadership in action
- 1. MapHow does the work flow?
- 2. MeasureWhere are we losing?
- 3. AnalyseWhat is the root cause?
- 4. ImproveWhat will we change?
- 5. StandardiseHow do we hold gains?
- 6. EngageIs the team on board?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Faster, Leaner Processes
Higher productivity, with bottlenecks and waste taken out of daily work.
Consistent Quality
Quality management that reduces defects and customer complaints.
Smoother Supply
Logistics and supplier coordination that keep materials flowing.
Leaner Stock
Stock that matches demand without freezing working capital.
Engaged Teams
People who propose improvements and help put them into practice.
Lasting Improvement
Improvements become the standard way of working and stay in place.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages move participants from analysing how their operation works, to lifting its productivity and quality, to leading the teams and the change that keep the improvements alive.
- Unit 1
Process Mapping
- Analyse an operational workflow from first step to last.
- Locate resource constraints, bottlenecks and waiting points.
- Note the gaps between how work is done and how it should be.
- Unit 2
Key Measures
- Pick KPIs that track cost, quality, lead time and delivery.
- Gather data that reveals where productivity drops.
- Keep the team’s KPIs visible so everyone sees progress.
- Unit 3
Lean Thinking
- Learn the principles at the heart of lean management.
- Identify the typical sources of waste in operations.
- Direct effort towards the work customers pay for.
- Unit 4
Six Sigma Basics
- Learn each phase of DMAIC: define, measure, analyse, improve and control.
- Understand why variation in a process produces defects.
- Base judgements about a process on data, not opinion.
- Unit 5
Finding Root Causes
- Ask the five whys to reach the cause behind a symptom.
- Map candidate causes on a fishbone diagram by category.
- Prove a suspected cause with facts before acting on it.
- Unit 6
Quality Control
- Implement quality management systems with clear standards.
- Catch quality problems as work happens, not afterwards.
- Deal with defects swiftly so they do not return.
- Unit 7
Supply Chain Flow
- Analyse the supply chain network from supplier to customer.
- Coordinate with suppliers to make deliveries more dependable.
- Plan responses to disruption in critical supplies.
- Unit 8
Inventory Control
- Match stock to demand while keeping holding costs down.
- Trim excess and obsolete stock and prevent stock-outs.
- Track inventory with simple, regular reviews.
- Unit 9
Frontline Teams
- Open each shift by making priorities clear to the team.
- Build collaboration and synergy between shifts and functions.
- Address friction on the floor before it grows.
- Unit 10
Motivating Teams
- Notice and praise good work and effort.
- Invite staff to solve the problems they face on the job.
- Lead mixed teams fairly and respectfully.
- Unit 11
Making Change Stick
- Explain clearly why a process has to change.
- Make new methods standard and coach people to use them.
- Monitor improvements to ensure they last.
- Unit 12
Kaizen Culture
- Encourage daily, small-scale improvement by everyone.
- Make time and tools available for teams to improve.
- Roll out what works to other teams and locations.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Process mapping
Morning break
Key measures
Lunch
Lean thinking
Six Sigma basics
Afternoon break
Finding root causes
Day one reflection
Close
Recap and goals for the day
Quality control
Morning break
Supply chain and inventory
Lunch
Frontline teams
Motivating teams and making change stick
Afternoon break
Building a kaizen culture
Operations improvement action plan
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Interactive workshops and simulations of real operational problems let participants practise the analysis, decisions and team leadership needed by operations leaders in Vietnam, using data rather than guesswork.
Waste Hunt
Find the waste in a sample workflow and work out what it costs.
Root Cause Drill
Work back from a repeated defect to the cause behind it.
Inventory Scenario
Plan inventory for a product whose demand is uneven.
Improvement Pitch
Pitch an improvement and gain your team’s commitment.
Who should attend
Designed for people who run operations.
Suited to executives, managers and rising leaders in operational roles across many industries, including production, logistics, supply chain and quality, as well as finance, HR and planning colleagues who depend on operations.
- Operations ManagersRaise productivity across the operation.
- Production ManagersIncrease output while protecting quality.
- Supply Chain LeadsKeep logistics and inventory in check.
- Quality ManagersRun quality management systems that work.
- SupervisorsLead the frontline team shift by shift.
- Support FunctionsSee how the operation behind their work runs.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Vietnam, online or a mix of both.
In-Person Training
Delivered at your organisation in Vietnam or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience of lean or Six Sigma is required. The course suits new and experienced leaders alike and works well for mixed groups.
No formal prerequisites
Open to anyone who leads or depends on operational processes.
All experience levels
From supervisors to operations directors.
Designed for mixed groups
Operations and support staff see a process from each side.
Bring a real process
Bring a process from your workplace that needs improving.
Course framework
A structured approach to developing leaders.
The framework runs as a cycle: analyse a real workflow, try an improvement, measure what changed and then apply the lesson inside your own organisation.
Practical and Actionable
Approaches to apply as soon as participants return to work.
Relevant to Vietnam
Grounded in the operational challenges organisations in Vietnam meet.
Improvement Mindset
Reflection on how leaders show continuous improvement in their own work.
The operations improvement cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Map processes
Analyse a workflow and identify the points where it slows.
- 02
Cut waste
Use lean management to strip non-value work from a process.
- 03
Solve root causes
Trace problems to their underlying cause with structured tools and fix them.
- 04
Control quality
Implement standards and checks that keep defects out.
- 05
Balance supply
Keep logistics, stock and demand in balance.
- 06
Sustain improvement
Make improvements standard and keep the team’s momentum going.
Productivity rises when the people doing the work are trusted to improve it.
Example exercises and tools
Learn by doing.
Hands-on exercises, practical tools and realistic scenarios help participants expose waste, fix problems where they start and lead their teams through improvement.
Interactive workshops, practical case studies and hands-on simulations give participants realistic operational problems to solve, such as a resource constraint holding back output, a logistics delay or a team resisting a new way of working. They analyse the data, test an improvement and plan how to win support for it, so they return to their organisations in Vietnam ready to apply what they practised.
Value Stream Map
Draw every stage between a customer’s order and dispatch, flagging waste.
Fishbone Diagram
Organise suspected causes into branches such as people, methods and materials.
Five Whys
Question each answer with another why until the real cause appears.
Huddle Board
Create a visual board for the team’s daily KPIs.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants apply the tools in organisations across Vietnam, on production lines, in warehouses and logistics, with suppliers and in service operations.
- Production LinesIncrease output without losing quality.
- WarehousingKeep stock moving in step with demand.
- Supplier ManagementMake supplier deliveries dependable.
- Quality ChecksStop defects before they reach customers.
- Service DeliveryHelp service work flow smoothly.
- Daily HuddlesStart each shift with shared priorities.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Vietnam or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Vietnam
Adapting the programme for Vietnamese organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Vietnam.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Vietnam and worldwide.
We deliver this programme in Vietnam and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Vietnam.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations
Yes, because it serves as a helpful reminder to prioritize mental well-being alongside daily targets.
Yes, since learning how to think critically is essential for both daily work tasks and personal decision-making.
Yes, the communication strategies are practical enough to be used immediately in our everyday project work.
Yes, the strategic frameworks shared are highly practical and worth learning for career growth.
The course allowed me to identify the area where errors could occur and the various steps to identify and reduce the errors. Case studies were also provided to give a real-life experience instead of theoretical lessons.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It prepares leaders to raise operational performance by analysing workflows, applying lean and Six Sigma, tackling root causes, managing quality, logistics and inventory, and leading teams through change in organisations in Vietnam.
What topics does the course cover?
Twelve units in three stages: seeing the operation (process mapping, key measures, lean thinking, Six Sigma basics), improving performance (finding root causes, quality control, supply chain flow, inventory control) and leading operations teams (frontline teams, motivating teams, making change stick and kaizen culture).
Who should attend this course?
Executives, managers and rising leaders in operations, production, logistics, supply chain and quality roles, plus finance, HR and planning colleagues whose work depends on operations.
Is the course suitable for new or first-time leaders?
Yes. First-time supervisors leave with a practical set of tools, and experienced managers learn to lead improvement with more impact.
Is the course practical or theory-based?
Practical above all. Interactive workshops and simulations reproduce real operational problems, from analysing a workflow to tracing a repeated defect to its cause.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Vietnam?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Workflow analysis, a waste hunt, five whys and fishbone exercises, an inventory planning scenario, KPI board design, an improvement pitch and action planning, with feedback throughout.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Vietnamese context?
Yes. It suits leaders in Vietnam across many industries, using case studies and simulations based on the operational challenges organisations commonly meet, from logistics to quality.
Which cities in Vietnam can the course be delivered in?
We can deliver it in cities across Vietnam, including Ho Chi Minh City, Hanoi, Hai Phong, Da Nang, Can Tho, Bien Hoa and Hue, and other cities on request. We also offer a full range of leadership courses in Vietnam.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Vietnam. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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