Corporate leadership training
Performance Management Training Course in Vietnam
Prepare your managers to nurture talent through clear goals, two-way feedback, fair and transparent reviews and well-designed improvement plans, so people feel valued, grow in their roles and contribute to measurable results, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Vietnam - For managers, supervisors
and HR professionals
Course overview
What Is Performance Management?
Performance management joins the art of nurturing talent with the discipline of measuring results: making expectations clear, following progress, helping people grow and assessing their work without bias. The course builds each part, from linking KPIs to business objectives, writing SMART goals and holding ongoing dialogue to coaching with empathy, managing improvement plans and conducting fair, transparent reviews.
Interactive sessions and practical exercises let participants draft goals and indicators for people they manage and practise the review, feedback and coaching conversations leaders in Vietnam hold with their teams.
Organisations across Vietnam rely on managers and HR professionals to set clear goals, give meaningful feedback and help people grow. The course gives them a structured way to manage performance across their teams, linking each person’s work to business objectives and building a culture where employees feel valued and motivated to excel.
Why it matters
Why Performance Management Matters in Vietnam
For organisations in Vietnam, performance depends on employees knowing what is expected and hearing how they are doing. Managers who set clear goals and run fair, transparent reviews lift engagement, retain talent and achieve measurable results.
Unclear goals waste effort
Goals that are never clearly communicated leave people guessing, and effort drifts away from business objectives.
Fairness drives commitment
Clear criteria applied the same way to everyone make reviews feel transparent and worth trusting.
Problems grow if ignored
A struggling employee who gets no help rarely recovers, and colleagues end up carrying the load.
Keeping the best people
Nurturing high-potential people helps organisations in Vietnam keep tomorrow’s leaders.
The Knowles leadership approach
From Insight to Impact
Performance is managed through steady dialogue rather than a single annual review: six linked steps managers repeat with each person, from setting goals and indicators to coaching, assessing and celebrating results.
Performance management in action
- 1. PlanWhat does good look like?
- 2. MeasureHow will we know?
- 3. MonitorAre we on track?
- 4. CoachWhat support is needed?
- 5. AppraiseHow did it really go?
- 6. RecogniseWhat deserves reward?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Aligned Effort
Tie individual KPIs to departmental and company-wide objectives.
Measurable Results
Use clear, measurable metrics and simple data analysis to see trends.
Honest Conversations
Feedback flows both ways, between managers and staff, all year.
Fairer Appraisals
Run assessments with clear criteria and without bias.
Talent Retained
Reward achievement and nurture the employees with most potential.
Continuous Improvement
Build a culture of continuous learning where people keep developing.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages lead participants from making expectations clear, through supporting performance across the year, to assessing and rewarding it, with practice and feedback in every unit.
- Unit 1
Performance Cycle
- Treat goals, feedback and reviews as one connected process.
- Define the part employees, managers and HR each play.
- Assess the strengths and gaps of your present approach.
- Unit 2
Aligned Goals
- Link each person’s goals to departmental and company objectives.
- Set specific, measurable, time-bound goals.
- Shape goals in discussion with each employee.
- Unit 3
Setting KPIs
- Define KPIs that reflect business priorities.
- Combine outcome measures with behavioural ones.
- Watch for metrics that reward the wrong results.
- Unit 4
Clear Standards
- Set criteria describing weak, sound and excellent work.
- Phrase expectations so they can be seen and measured.
- Assess every team member against the same criteria.
- Unit 5
Tracking Progress
- Follow progress against goals with simple data.
- Record performance notes regularly through the year.
- Recognise early when progress starts to stall.
- Unit 6
Regular Check-ins
- Keep an ongoing dialogue through regular feedback sessions.
- Revise goals as business priorities change.
- Let employees take the lead in sharing their progress.
- Unit 7
Coaching to Improve
- Give specific, actionable feedback on what you observed.
- Use active listening to understand what blocks progress.
- Agree practical steps and the resources to support them.
- Unit 8
Underperformance
- Investigate what is really holding performance back.
- Handle performance issues with empathy and professionalism.
- Build a performance improvement plan with checkpoints.
- Unit 9
Fair Appraisals
- Prepare and conduct impactful performance reviews.
- Support each rating with examples gathered over time.
- Use self-assessment and 360-degree feedback alongside your view.
- Unit 10
Rating Without Bias
- Identify biases such as halo and recency in your own ratings.
- Check consistency by comparing ratings with other managers.
- Give the reasons behind each rating with tact.
- Unit 11
Recognising Results
- Celebrate milestones and successes as they happen.
- Link incentives to documented achievement.
- Motivate through recognition, not only money.
- Unit 12
Development Plans
- Design development plans around each person’s career aspirations.
- Agree resources for skill growth in the next cycle.
- Plan how you will apply the course with your team.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
The performance cycle
Morning break
Aligned goals
Lunch
Setting KPIs
Clear standards
Afternoon break
Tracking progress
Day one reflection
Close
Recap and goals for the day
Regular check-ins
Morning break
Coaching to improve
Lunch
Underperformance
Fair appraisals and rating without bias
Afternoon break
Recognising results and development plans
Team performance action plan
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Every concept is practised: participants define SMART goals and KPIs for their own people, rehearse feedback sessions and reviews and draft an improvement plan, in exercises that reflect situations leaders in Vietnam handle.
KPI Workshop
Set measurable goals and KPIs for the roles you lead.
Rating Calibration
Assess shared sample cases, then compare your ratings with peers.
Appraisal Practice
Hold a practice review and hear what observers noticed.
Improvement Plans
Draft an improvement plan that supports a struggling employee.
Who should attend
Designed for leaders who manage others’ performance.
Ideal for managers, supervisors, HR directors and team leaders who set goals, assess performance or design review frameworks, and for professionals preparing to take on that responsibility.
- Mid-Level ManagersDrive a performance-focused culture in their area.
- SupervisorsCommunicate goals and give actionable feedback.
- Team LeadersCoach individuals and monitor their KPIs.
- HR ProfessionalsBuild fair, transparent assessment frameworks.
- Talent SpecialistsIdentify high-potential staff and plan their growth.
- Aspiring LeadersPrepare to manage others’ performance.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Vietnam, online or a mix of both.
In-Person Training
Delivered at your organisation in Vietnam or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior experience is required. The course suits new and experienced managers and HR staff alike, and works well for mixed groups.
No formal prerequisites
Open to anyone who manages or supports performance.
All experience levels
From aspiring leaders to senior managers.
Designed for mixed groups
Managers and HR staff see the process from both sides.
Bring your own forms
Bring your current goals, KPIs or appraisal forms if you can.
Course framework
A structured approach to developing leaders.
Our framework follows a learning cycle: understand the principles of performance management, practise its core conversations, reflect on the feedback received and carry the lessons into everyday work with your team.
Practical and Actionable
Goals, KPIs and improvement plans to use from day one.
Relevant to Vietnam
Shaped around the workplaces and teams that managers in Vietnam lead.
Fair and Evidence-Based
Assessments rest on clear criteria and data.
The performance learning cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Set clear goals
Set SMART goals that connect with company objectives.
- 02
Measure what matters
Define relevant KPIs and use data to follow performance trends.
- 03
Hold regular check-ins
Keep an open, two-way dialogue on progress with each team member.
- 04
Address weak results
Tackle performance issues with empathy and a clear plan.
- 05
Appraise fairly
Conduct consistent, unbiased reviews based on clear criteria.
- 06
Develop your people
Build personalised development plans from assessment results.
Performance improves most where people know what is expected and hear honestly how they are doing.
Example exercises and tools
Learn by doing.
The programme combines practical exercises, tools and realistic scenarios so participants can set goals, measure progress and lead the feedback conversations that good performance depends on.
Exercises are built around situations leaders in Vietnam may meet, from agreeing SMART goals with a newly formed team to supporting a promising employee whose results have dipped. Participants draft KPIs for roles they manage, practise a two-way feedback session and leave with an improvement plan and development ideas they can use with their own team the following week.
Goal Cascade
Translate a company-wide objective into goals for one member of your team.
KPI Scorecard
Pick a handful of KPIs that show how one role is doing.
Bias Check
Review sample assessments for halo, recency and leniency bias.
Appraisal Script
Map the opening, key evidence and agreed actions for a review.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants use the tools in real situations in organisations across Vietnam, from a regular feedback session with one employee to assessments across an entire department.
- Annual AppraisalsConduct transparent, unbiased reviews.
- Goal SettingLink SMART goals to business objectives.
- Monthly Check-insKeep two-way dialogue going.
- UnderperformanceRespond with empathy and a plan.
- Reward DecisionsBase incentives on achievement.
- Team DashboardsWatch KPI trends with simple data.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Vietnam or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Vietnam
Adapting the programme for Vietnamese organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Vietnam.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Vietnam and worldwide.
We deliver this programme in Vietnam and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Vietnam.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Learning how to translate high-level company strategy into clear, measurable operational targets for our teams.
Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations
Yes, but you must come with an open mind to self-reflect.
Yes, definitely. because it offers highly practical insights that help you navigate your role and better manage relationships within your team.
The most useful aspects were learning about active listening, empathy, and adopting a growth mindset. The case studies and brainstorming sessions provided practical ideas for managing remote and hybrid teams, building rapport, and leading effectively.
Yes, I would recommend this training to my colleagues. Understanding these structured recovery methods provides great tools for managing stress.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It develops the skills managers use to drive performance: setting SMART goals and KPIs, keeping two-way feedback going, coaching, managing improvement plans and conducting fair, transparent reviews, applied to real situations in Vietnam.
What topics does the course cover?
Twelve units in three stages: setting expectations (performance cycle, aligned goals, setting KPIs, clear standards), managing performance (tracking progress, regular check-ins, coaching to improve, underperformance) and appraising and rewarding (fair appraisals, rating without bias, recognising results, development plans).
Who should attend this course?
Managers, supervisors, HR directors, team leaders and talent specialists, plus professionals preparing for leadership, who set goals for others or assess their performance.
Is the course suitable for new or first-time leaders?
Yes. Managers new to reviews learn a clear process from the start, while experienced managers and HR directors strengthen the frameworks they already run.
Is the course practical or theory-based?
Very practical. Participants write goals and KPIs for their own team, compare sample ratings and practise feedback sessions and performance reviews.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Vietnam?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Goal cascades, KPI scorecards, rating comparisons, bias reviews, practice reviews and improvement plans, with feedback at each step.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Vietnamese context?
Yes. It is delivered for organisations in Vietnam, with exercises that let managers and HR teams apply each tool to the goals, reviews and people they handle.
Which cities in Vietnam can the course be delivered in?
We can deliver it in cities across Vietnam, including Ho Chi Minh City, Hanoi, Hai Phong, Da Nang, Can Tho, Bien Hoa and Hue, and other cities on request. We also offer a full range of leadership courses in Vietnam.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Vietnam. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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