Corporate leadership training
Coaching and Mentoring Skills Training Course in Austria
Give your managers the means to drive team success by coaching and mentoring: asking open and probing questions, summarising what they hear and offering specific feedback and recognition that move performance and careers forward, through interactive, practical training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Austria - For managers, team leaders
and mentors
Course overview
What Are Coaching and Mentoring Skills?
Coaching guides someone to their own insight and action through open questions, careful listening and feedback; mentoring shares the knowledge of a more experienced colleague to support growth across a career. The course compares the two and builds the competencies they share: summarising and paraphrasing, probing questions, coaching conversations with a clear shape, tactful feedback and mentoring founded on consistency.
Interactive workshops, role-playing exercises and peer-to-peer learning, with practice on real goals and feedback from fellow participants, prepare leaders in Austria to coach and mentor confidently in real-world situations.
Offered to organisations in Austria, the course gives managers, team leaders, HR professionals and educators the coaching and mentoring skills that drive individual and organisational success in a dynamic, competitive business environment. Interactive workshops, role-playing and peer-to-peer learning let participants apply each concept and receive feedback from peers as they go.
Why it matters
Why Coaching and Mentoring Matter in Austria
Organisations in Austria compete on the strength of their people. Leaders who coach and mentor well develop talent, raise performance and job satisfaction, and leave a legacy of mentorship behind them.
People grow on the job
Much professional learning happens on the job, and coaching helps people make the most of it.
Managers as developers
Managers who coach rather than instruct build teams that solve their own problems.
Knowledge stays inside
A mentor’s knowledge becomes a lasting legacy instead of leaving with them.
Loyalty through growth
Organisations in Austria keep talent by supporting career progression.
The Knowles leadership approach
From Insight to Impact
One six-step cycle, a variation on the GROW model, structures every coaching conversation on the course, from contracting how the two people will work to reviewing the learning at the close.
Coaching in action
- 1. ContractHow will we work together?
- 2. GoalWhat do you want?
- 3. RealityWhere are you now?
- 4. OptionsWhat could you do?
- 5. WillWhat will you do?
- 6. ReviewWhat have you learned?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Faster Skill Growth
Professional growth happens through real work, supported by coaching.
More Capable Teams
Team members handle more challenges without needing their manager.
Better Performance
Coaching drives team performance towards collective goals.
Knowledge Shared
Experienced staff create a legacy of mentorship.
Higher Engagement
Job satisfaction rises when development is taken seriously.
Lower Turnover
Talented people stay where they can see a path to progress.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
The 12 units sit in three stages, progressing from core coaching competencies through the full coaching conversation to mentoring for career growth, and each unit includes role-play or peer practice.
- Unit 1
Coach or Mentor?
- Compare coaching with mentoring, managing and training.
- Tailor your approach to individual needs and preferences.
- Weigh the strengths and limits of different models.
- Unit 2
Deep Listening
- Listen to understand what mentees and coachees need.
- Summarise and paraphrase to confirm understanding.
- Hold your ideas back and let the speaker finish.
- Unit 3
Powerful Questions
- Use open-ended questions to encourage exploration.
- Ask probing questions instead of offering advice.
- Pause and let silence give people time to reflect.
- Unit 4
Building Trust
- Agree boundaries and respect privacy from the outset.
- Show genuine interest and stay consistent to earn rapport.
- Create a non-judgemental space for honest discussion.
- Unit 5
The GROW Model
- Shape a session around the four GROW stages.
- Steer gently while the coachee leads the thinking.
- Agree clear next steps the coachee owns.
- Unit 6
Goal Setting
- Define goals collaboratively with mentees and coachees.
- Make goals SMART and adjust them as things change.
- Connect personal goals to team and organisational success.
- Unit 7
Helpful Feedback
- Give specific, actionable feedback at the right moment.
- Use praise to reinforce positive behaviours.
- Seek feedback on your own coaching practice.
- Unit 8
Clearing Obstacles
- Identify the obstacles behind a drop in performance.
- Address beliefs that hold people back, with tact.
- Turn setbacks and conflicts into chances to learn.
- Unit 9
Mentoring Pairs
- Start each mentoring relationship with shared expectations.
- Offer your knowledge without taking control.
- Respect each mentee’s perspective and experience.
- Unit 10
Career Guidance
- Identify a mentee’s career goals and aspirations.
- Design a plan with short- and long-term goals together.
- Support progression through networking and skill-building.
- Unit 11
Knowledge Sharing
- Share knowledge through peer-to-peer learning sessions.
- Keep expertise in the team when people leave.
- Encourage colleagues to coach and support one another.
- Unit 12
A Coaching Culture
- Make coaching part of how the team works every day.
- Celebrate achievements as people progress.
- Commit to your own growth as a coach and mentor.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
Coaching, mentoring and managing
Morning break
Deep listening
Lunch
Powerful questions
Building trust
Afternoon break
The GROW model
Day one reflection
Close
Recap and goals for the day
Goal setting
Morning break
Helpful feedback
Lunch
Clearing obstacles
Mentoring pairs and career guidance
Afternoon break
Knowledge sharing and a coaching culture
Personal coaching plan
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Through role-plays and peer-to-peer learning, participants coach one another on real goals in threes, alternating as coach, coachee and observer, and build development plans for the people leaders in Austria mentor.
Coaching Triads
Coach, be coached and give observer feedback in rotation.
GROW Sessions
Work through a complete GROW conversation with a peer.
Question Practice
Practise open and probing questions instead of advice.
Mentoring Plans
Plan short- and long-term goals with a mentee.
Who should attend
Designed for leaders who grow other people.
It suits anyone who develops others at work: executives, managers and team leaders who coach, HR professionals and educators who build learning, experienced specialists who mentor, and those moving into a coaching or mentoring role.
- ExecutivesLeave a legacy of leadership development.
- Line ManagersCoach people to perform at their best.
- Team LeadersHelp the team reach collective goals.
- HR and L&D StaffDrive talent development across the organisation.
- Senior SpecialistsMentor newer colleagues in their field.
- EducatorsBring coaching into staffrooms and classrooms.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Austria, online or a mix of both.
In-Person Training
Delivered at your organisation in Austria or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No prior coaching experience is required. The course suits new and experienced leaders alike and works well for mixed groups.
No formal prerequisites
Open to anyone who supports the growth of others.
All experience levels
From first-time mentors to senior leaders.
Designed for mixed groups
Coaching people from other roles sharpens questioning skills.
Bring a real goal
Come with a goal of your own to be coached on.
Course framework
A structured approach to developing leaders.
A clear learning cycle drives the framework: grasp the principles of coaching and mentoring, practise them with peers, reflect on the feedback received and then apply them with your own team.
Practical and Actionable
Techniques that work in real-world scenarios at once.
Relevant to Austria
Geared to the people and workplaces leaders in Austria support.
Learning by Coaching
Peer-to-peer coaching makes up most of the programme.
The coaching learning cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Listen deeply
Reflect back what you hear until the speaker knows you have understood.
- 02
Ask better questions
Use open and probing questions that help people uncover their own answers.
- 03
Run a coaching session
Move a conversation from a goal to clear, committed actions.
- 04
Give useful feedback
Combine specific feedback with recognition that motivates.
- 05
Mentor for growth
Co-design development plans that support career progression.
- 06
Coaching culture
Build a team culture of accountability and learning.
A coach’s best question often matters more than their best advice.
Example exercises and tools
Learn by doing.
Practical exercises, tools and real-world scenarios let participants rehearse listening, questioning and feedback until they can support others with confidence.
Role-playing and peer-to-peer learning recreate moments leaders in Austria may meet, such as raising an area for improvement with sensitivity and tact, or adjusting a colleague’s goals when circumstances change. Participants coach one another in small groups, receive feedback and support from peers and return to work ready to use what they practised straight away.
Listening Pairs
Let a partner speak uninterrupted, then summarise what you heard before responding.
GROW Walk-Through
Take a peer’s goal through goal, reality, options and will.
Question Bank
Draft open and probing questions for your common coaching moments.
Career Map
Map a mentee’s aspirations, paths and next steps.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants use the skills in organisations across Austria, from a few minutes of coaching between meetings to a long-term mentoring relationship with a successor.
- One-to-One CoachingHelp people progress towards goals.
- Performance SupportCoach to lift individual results.
- OnboardingHelp new hires settle in.
- Career TalksDiscuss goals and possible paths.
- SuccessionDevelop future leaders in good time.
- Knowledge TransferShare knowledge across teams.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Austria or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Austria
Adapting the programme for Austrian organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Austria.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Austria and worldwide.
We deliver this programme in Austria and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Austria.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, I would recommend this training to my colleagues. Understanding these structured recovery methods provides great tools for managing stress.
The course allowed me to identify the area where errors could occur and the various steps to identify and reduce the errors. Case studies were also provided to give a real-life experience instead of theoretical lessons.
Yes, definitely. because it offers highly practical insights that help you navigate your role and better manage relationships within your team.
Yes, I definitely would. The program teaches you exactly how to approach closing deals and handle tough discussions with confidence.
Yes, since learning how to think critically is essential for both daily work tasks and personal decision-making.
Yes definitely, since it teaches a fresh, highly constructive approach to problem-solving and team collaboration.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
It builds the skills leaders need to develop others: active listening, open and probing questions, structured coaching conversations, specific feedback with recognition and mentoring that supports careers, practised on real situations from Austria.
What topics does the course cover?
Twelve units in three stages: core coaching skills (coach or mentor?, deep listening, powerful questions, building trust), the coaching conversation (the GROW model, goal setting, helpful feedback, clearing obstacles) and mentoring for growth (mentoring pairs, career guidance, knowledge sharing, a coaching culture).
Who should attend this course?
Managers, team leaders, executives, HR professionals, educators and aspiring coaches and mentors who want to support others’ growth.
Is the course suitable for new or first-time leaders?
Yes. Newcomers to coaching get a firm foundation, and experienced managers refine their approach and add structure.
Is the course practical or theory-based?
Mainly practical. Concepts are introduced briefly and then applied through role-plays and peer-to-peer practice on real goals, with feedback from fellow participants.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Austria?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Coaching triads, summarising pairs, GROW conversations, questioning drills, feedback role-plays, development plans and peer-to-peer learning, with feedback throughout.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Austrian context?
Yes. It is designed for leaders working in Austria’s organisations, with role-plays and peer learning that reflect how they coach, mentor and develop their own people.
Which cities in Austria can the course be delivered in?
We can deliver it in cities across Austria, including Vienna, Graz, Linz, Salzburg, Innsbruck, Klagenfurt and Villach, and other cities on request. We also offer a full range of leadership courses in Austria.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Austria. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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