Corporate leadership training
Leadership in Digital Transformation Training Course in Vietnam
Equip leaders to steer disruption towards results people value: shape a digital strategy, rebuild customer-facing services and workflows, weigh data and cyber risks carefully, win staff buy-in and ensure the change reaches everyone, through practical, hands-on training.
- In-person, virtual
or blended - Customised for
your organisation - Delivered worldwide,
including Vietnam - For government, business
and education leaders
Course overview
What Is Leadership in Digital Transformation?
Digital transformation leadership is the capability to harness technology so that an organisation changes the way it operates and the value it offers, not merely the software it installs. The course strengthens digital strategy, service and workflow redesign built on user needs, clear-headed decisions on cloud platforms, analytics and cybersecurity, adoption, staff skills, accessibility and ethical data handling.
Case studies, interactive workshops and practical exercises put participants to work tracing a user’s path through a service, streamlining a workflow and planning how a new system will be taken up, for organisations like those leaders in Vietnam manage.
Delivered for organisations in Vietnam, the course prepares C-suite executives, senior managers, IT directors and innovation leaders to turn technological disruption into a clear digital strategy, manage the change it brings and build a culture of agility and continuous improvement.
Why it matters
Why Digital Transformation Matters in Vietnam
Organisations in Vietnam, as everywhere, face a fast-changing landscape shaped by new technology. Leaders who plan digital change with foresight, and bring their people with them, help their organisations adapt and compete.
Expectations have changed
Customers now look for digital channels that respond fast and personalise what they offer.
Data is underused
Analytics can turn records organisations already keep into clearer choices.
Technology alone fails
AI, IoT or blockchain bring little benefit when workflows and habits stay as they were.
Inclusion widens the gains
Accessible digital channels let more people in Vietnam benefit from progress.
The Knowles leadership approach
From Insight to Impact
The six steps follow a digital initiative through its life, from strategic foresight to compliant, ethical use of data, and keep two groups central throughout: the people a service exists for and the employees expected to adopt it.
Digital transformation in action
- 1. VisionWhat should digital enable?
- 2. UsersWho must it work for?
- 3. RedesignWhich processes change?
- 4. AdoptWill people use it?
- 5. IncludeWho is left out?
- 6. GovernIs data used safely?
Key benefits
Why Organisations Choose This Course
This programme helps your leaders and your organisation to:
Clear Digital Direction
Technology investment that serves strategic goals rather than hype.
Services Built for Users
Customer interactions that feel simpler and more personal across every channel.
Simpler Processes
Automated, streamlined workflows with fewer hand-offs.
Decisions on Evidence
Leaders who track KPIs to see which digital efforts pay off.
Safer Systems
Robust cybersecurity and compliance from day one.
Wider Reach
Channels built so a broader range of people can take part.
Have questions about this course?
Our team is happy to help. Send us a message and we will get back to you within one business day.
Course curriculum
A practical and structured learning journey.
Twelve units in three stages lead from forming a digital strategy, through the platform, analytics and security calls leaders must make, to the employees, customers and communities whose lives the change should improve.
- Unit 1
The Digital Landscape
- Demystify cloud computing, AI, analytics and digital channels for non-specialists.
- Distinguish genuine disruption from fashionable buzzwords.
- Benchmark your organisation’s present digital capability.
- Unit 2
Digital Strategy
- Connect every digital project to strategic organisational goals.
- Weigh competing projects by benefit, cost and exposure.
- Set out a structured roadmap with defined milestones.
- Unit 3
User Journeys
- See a service as its users experience it, step by step.
- Pinpoint where people abandon a process or need help.
- Co-design new services with the people who will use them.
- Unit 4
Process Redesign
- Fix the workflow first, then decide what to automate.
- Eliminate double handling, extra approvals and repeat entries.
- Agree KPIs that reveal whether the new workflow performs.
- Unit 5
Cloud Choices
- Judge cloud hosting against running infrastructure internally.
- Probe providers on pricing, contracts and exit options.
- Build in resilience for network failures and downtime.
- Unit 6
Data for Decisions
- Narrow down to the few indicators that genuinely matter.
- Get data right at the moment it is recorded.
- Challenge the figures in a report before deciding.
- Unit 7
Securing Services
- Learn how attackers typically target online services.
- Make security part of every project plan.
- Train employees in sound cybersecurity habits.
- Unit 8
Online Services
- Examine how public and private bodies run services online.
- Choose the services best suited to go online early.
- Leave face-to-face and phone options for those who need them.
- Unit 9
Digital Literacy
- Map the digital competence of each team.
- Tailor hands-on learning to each role’s needs.
- Encourage experimentation so new tools feel familiar.
- Unit 10
Driving Adoption
- Make the case for change in terms each team cares about.
- Win stakeholder buy-in through advocates and early results.
- Watch adoption closely and respond to any slide back.
- Unit 11
Digital Inclusion
- Recognise who is held back by affordability, connection, skills or language.
- Build accessible services for users with disabilities.
- Join with local groups to bridge the digital gap.
- Unit 12
Data Ethics
- Keep personal information secure and private.
- Examine the ethics of decisions made by algorithms.
- Meet data privacy regulations and internal policy.
Course agenda
Two-day course agenda.
A sample agenda showing how the two days run, from 9 a.m. to 5 p.m. The final agenda is agreed with you.
Welcome, objectives and introductions
The digital landscape
Morning break
Digital strategy
Lunch
User journeys
Process redesign
Afternoon break
Cloud choices
Day one reflection
Close
Recap and goals for the day
Data for decisions
Morning break
Securing services
Lunch
Online services
Digital literacy and driving adoption
Afternoon break
Digital inclusion
Data ethics and action planning
Close
Participant resources
What participants receive.
A practical set of resources to support learning during the course and application afterwards.
Course Workbook
Content, summaries and activities for every unit.
Templates and Worksheets
Ready-to-use tools to apply learning at work.
Action Plan Template
Turn learning into clear next steps.
Job Aids and Quick Guides
Key models, checklists and frameworks for daily use.
Digital Resources
Additional materials to revisit after the course.
Certificate of Completion
Recognition of the training completed.
Practical application
From theory to real workplace impact.
Concepts become practice through realistic digital initiatives: tracing a service journey, streamlining a workflow, preparing staff to adopt a new system and resolving an ethical data question, the kinds of decisions leaders in Vietnam meet when they bring in new technology.
Journey Mapping
Walk through an existing service and note every point of friction.
Process Redesign Lab
Simplify a paper-heavy workflow before any tool is chosen.
Adoption Planning
Plan each group’s move onto the new system, team by team.
Ethics Dilemmas
Debate realistic cases of data sharing, consent and privacy.
Who should attend
Designed for leaders who steer digital change.
Suited to leaders across business, government, education and civil society who are tasked with leading technological innovation or organisational change, from C-suite executives and IT directors to innovation leaders, with or without a technical background.
- Government OfficialsSteer public services and regulation towards digital.
- Business LeadersHarness technology to compete and grow.
- EntrepreneursDesign new business models around digital.
- EducatorsGuide digital teaching and learning where they work.
- Community LeadersHelp more people get online and benefit.
- Technology StaffBridge the gap between IT and the business.
Course format and delivery
Flexible options to suit your organisation.
Choose the format and duration that fit your schedule and learning needs, whether at your workplace in Vietnam, online or a mix of both.
In-Person Training
Delivered at your organisation in Vietnam or at a suitable venue.
Virtual Training
Interactive, engaging live online delivery.
Blended Learning
A combination of in-person and virtual sessions.
Customised Training
Tailor case studies, organisation focus, delivery mode, modules and duration. Explore Customized Training
- Typical Duration2 Full Days9 a.m. to 5 p.m. Also available as a 1-day, half-day, 90-minute or 60-minute session.
Prerequisites
Prerequisites and experience level.
No technical background is required. The course suits leaders at every stage of digital change and works well for mixed groups.
No formal prerequisites
Open to anyone leading or supporting a digital change.
All experience levels
From newcomers to digital projects to senior leaders.
Designed for mixed groups
Technical and non-technical staff learn side by side.
Ready to take part
Bring a service or process you want to improve.
Course framework
A structured approach to developing leaders.
The framework runs as a learning loop: understand a digital challenge, try out an approach, review what it taught you and carry it into a real service or workflow back at your organisation.
Practical and Actionable
Templates, maps and plans participants put to work right away.
Relevant to Vietnam
Grounded in the digital realities organisations in Vietnam deal with.
People Before Technology
Puts users and employees first and technology second.
The digital leadership cycle
- 1. LearnCore leadership principles
- 2. ExploreCase studies and discussion
- 3. PractiseRole-plays and simulations
- 4. ReflectSelf-assessment and journaling
- 5. ApplyReal-world projects
- 6. GrowMentoring and peer support
Key learning outcomes
From knowledge to lasting leadership impact.
By the end of this programme, participants will be able to:
- 01
Set digital direction
Set out a roadmap with milestones linked to strategic goals.
- 02
Design for users
Trace user journeys and rebuild services around genuine needs.
- 03
Simplify processes
Cut unnecessary steps from a workflow before automating it.
- 04
Use data well
Track the right KPIs and question what the numbers suggest.
- 05
Drive adoption
Organise learning and support that help staff take up new tools.
- 06
Lead responsibly
Handle personal data ethically and broaden digital access.
New technology earns its place only when the people using it find their work simpler than before.
Example exercises and tools
Learn by doing.
The programme’s practical tools and exercises are worked through on an actual service or workflow drawn from each participant’s organisation.
Exercises draw on situations leaders in Vietnam are likely to face, from bringing IT and business teams together on a joint project to winning the buy-in of colleagues wary of new systems. Participants work through case studies and interactive workshops, test their plans with peers from different sectors and leave with a roadmap, milestones and measures for a digital initiative of their own.
Maturity Check
Benchmark digital readiness across strategy, skills, data and systems.
Service Blueprint
Expose the hidden processes that support each user touchpoint.
Data Audit
Inventory the information you collect and how much value it adds.
Inclusion Check
Review a service for barriers of affordability, connection and know-how.
Assessment
Assessment and learning progress.
A mix of steps before, during and after the programme keeps learning relevant and turns it into action.
Before the training
Share your goals and team context.
Agree the objectives and focus areas.
Confirm the format, timing and group.
During the training
Role-plays, simulations and practical exercises.
Feedback from experienced leaders as skills develop.
Group discussion and reflection.
After the training
A personal action plan for the workplace.
Self-assessment and guided journaling to track progress.
Ongoing learning through peers, mentors and the alumni network.
Workplace application
Relevant to your context.
Participants use the tools in real organisations and communities in Vietnam, from launching a first online service to helping colleagues grow comfortable with new technology.
- Online ServicesTake services digital in stages.
- Paperless WorkflowsAutomate approvals and drop paper forms.
- Data DashboardsFollow KPIs and act on them.
- Staff TrainingBuild staff comfort with new tools.
- Community OutreachHelp more people get connected.
- Privacy ReviewsKeep personal data compliant.
Let’s discuss your requirements
Request a Customised Leadership Programme.
Talk to our team about how this course can be tailored for your organisation in Vietnam or other locations worldwide.
- Share your priorities
- Receive a tailored proposal
- Explore delivery options
Adapting for Vietnam
Adapting the programme for Vietnamese organisations.
We tailor the course so it reflects your people, your sector and the context you work in.
Local case studies
Examples and case studies drawn from leaders in Vietnam.
Cultural awareness
Content that respects cultural nuances and builds inclusive environments.
Community focus
Projects that address real local and community issues.
Industry and organisation focus
Examples, terminology and scenarios from your sector.
Delivery worldwide
Flexible delivery across Vietnam and worldwide.
We deliver this programme in Vietnam and in other locations worldwide, with flexible formats and options to suit your organisation.
- In-person
- Virtual
- Blended
At Your Workplace
In-house sessions at your office in Vietnam.
A Venue You Choose
Delivered at a training venue that suits your team.
Live Online
Interactive virtual sessions wherever your people are.
Across Countries
Programmes coordinated across several locations worldwide.
Client experiences
What our participants say.
Word-for-word feedback from participants at organisations in Singapore. Read all reviews
Yes, I would recommend it. Gaining a clear framework on communication styles is highly useful for de-escalating tough client situations
Yes, because it really highlights how our daily business decisions directly impact the local community and the environment.
Learning how to translate high-level company strategy into clear, measurable operational targets for our teams.
Yes definitely. Gaining a deep understanding of structured mentoring models is incredibly beneficial for anyone stepping into a leadership role.
Yes, it serves as an excellent starting point for teams managing cross-cultural integration.
Yes, but you must come with an open mind to self-reflect.
Frequently asked questions
Common questions about this course.
What is the main focus of this course?
Leading digital transformation: forming a digital strategy, reshaping services around user needs, deciding well on analytics and cybersecurity, winning staff adoption and broadening digital access, applied to situations organisations in Vietnam meet.
What topics does the course cover?
Twelve units in three stages: setting direction (the digital landscape, digital strategy, user journeys, process redesign), technology choices (cloud choices, data for decisions, securing services, online services) and people and society (digital literacy, driving adoption, digital inclusion and data ethics).
Who should attend this course?
Public sector officials, executives and business leaders, founders, educators, community figures and IT staff who lead or support a digital transformation.
Is the course suitable for new or first-time leaders?
Yes. Leaders on a first digital project gain a clear structure, those running bigger programmes refine their approach, and no technical expertise is assumed.
Is the course practical or theory-based?
Strongly practical. Interactive workshops, case studies and exercises have participants trace journeys, streamline workflows and plan adoption on real examples.
How long is the course?
The standard course runs over 2 full days, from 9 a.m. to 5 p.m. It can also be delivered as a 1-day, half-day, 90-minute or 60-minute session.
Can the course be customised for our organisation?
Yes. We can adapt the content, examples and format to your goals, industry and team. See Customized Corporate Training for how we tailor programmes.
Can we use examples from our own industry?
Yes. We design and deliver our courses with subject matter experts in each field. Tell us about your industry, context and terminology when you enquire, and it will be taken into account.
Can we combine this course with other topics?
Yes. We can combine related topics into one programme or build a learning pathway across several sessions and levels.
Is this course available outside Vietnam?
Yes. We deliver this programme in other countries worldwide, in person or live online, and can coordinate it across several locations.
What delivery options are available?
In person at your workplace or a venue you choose, live online, or a blend of both.
What kind of exercises and activities are included?
Journey mapping, a workflow redesign lab, adoption planning and ethics debates, plus a readiness benchmark, a service blueprint, a data inventory and an inclusion review, with feedback.
Do participants receive mentoring during the course?
Yes. Participants receive mentorship and constructive feedback from experienced leaders throughout the course.
Will participants build a professional network?
Yes. Participants connect with fellow participants, build mentoring relationships with facilitators and guest speakers, and can join an alumni network for ongoing learning.
How does the course support personal growth?
Through regular self-assessment and reflection, guided journaling to track progress and set goals, and techniques for mindfulness and stress management.
Is the course relevant to the Vietnamese context?
Yes. It is delivered for leaders in Vietnam, with case studies and workshops on the strategy, change and governance questions organisations face when they adopt new technology.
Which cities in Vietnam can the course be delivered in?
We can deliver it in cities across Vietnam, including Ho Chi Minh City, Hanoi, Hai Phong, Da Nang, Can Tho, Bien Hoa and Hue, and other cities on request. We also offer a full range of leadership courses in Vietnam.
Can we download a course brochure?
Yes. Download our course brochure for an overview of our training programmes.
How do we request a proposal?
Share your goals and requirements through the enquiry form on this page. Our team replies within one business day with suggestions and a tailored proposal.
Who can we contact about this course?
Email [email protected], call +65 6714 6663 or use the enquiry form on this page. We reply within one business day.
Next steps
From enquiry to delivery.
A simple, transparent process from your first message to the training day.
- 1
Enquiry
Share your training needs and priorities.
- 2
Consultation
We discuss and refine the scope with you.
- 3
Proposal
Receive a tailored proposal with delivery options.
- 4
Confirm
Review, adjust and agree the details.
- 5
Delivery
We deliver the programme for your team.
Get in touch
Get in touch about this course.
Tell us about your team and goals, and we will recommend the right format for your organisation in Vietnam. Fill in the form or contact our team directly.
- Email us[email protected]
- Call us+65 6714 6663
- Quick replyWe get back to you within one business day.
- Ask before you commitTalk to our team about the right course and format for your needs.
This course is customisable
We can tailor the content, examples and activities to your team’s industry, goals and workplace context. Explore Customized Training
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